Permanent Motor Claims Service Consultant | Santam Vacancies
Job Description
Santam Vacancies – Motor Claims Service Consultant (JG10)
Location: Johannesburg, Gauteng
Company: Santam
Job Type: Permanent
Job Sector: Insurance
CAREER OPPORTUNITY
Santam’s Motor Claims (South Region: Western Cape, Eastern Cape, Northern Cape, and Free State) is seeking a Motor Claims Service Consultant (JG10) to join our team in Johannesburg (Hill on Empire).
WHAT WILL YOU DO?
The purpose of this role is to process all allocated Motor Claims and prepare them for assessor appointment. The Motor Claims Service Consultant will handle all claim-related queries, including communication with clients, intermediaries, and service providers.
Key responsibilities include:
- Managing workload and instructions from any communication or documents.
- Collaborating closely with your team.
- Verifying the completeness and accuracy of claim documents.
- Taking all necessary actions to ensure claims are assessment-ready, including assessor appointments.
- Contacting clients or intermediaries for outstanding information and keeping them informed.
- Following up on claims to obtain digital images or additional documentation required for assessment.
- Handling complaints, queries, and interactions with clients, intermediaries, service providers, and internal stakeholders via phone or email.
- Creating rental services on the Claims Center system.
- Managing rental requests, extensions, and terminations.
- Attending to daily reviews and activities on the Claims Center system.
QUALIFICATIONS AND EXPERIENCE
- Matric qualification.
- Proficiency in MS Office.
- 2–4 years of relevant claims experience.
- Previous experience in claims handling, pre-support, or post-support is advantageous.
- Knowledge of Abuntex, BPM, Claims Center, and Codeplex (SPM) preferred.
SKILLS
- Ability to verify and interpret policy and appraisal details.
- Strong communication and telephonic skills.
- Conflict resolution and negotiation abilities.
- Understanding of basic business ethics.
COMPETENCIES
- Problem-solving and information-seeking.
- Creative thinking and adaptability.
- Performance under pressure.
- Decisiveness and initiative.
- Teamwork and customer service focus.
WHO WE ARE
Santam is Southern Africa’s leading general insurer, committed to transformation, growth, and innovation. With over 1 million policyholders, we serve individuals, businesses, and top JSE-listed companies. Our mission, Insurance, Good and Proper, ensures peace of mind for our clients, allowing them to live freely.
At Santam, we value diversity, inclusion, and belonging. We welcome applications from all backgrounds, including people with disabilities, and are dedicated to creating a neuro-inclusive workplace.
Take the next step in your career—join Santam and be part of a team shaping the future of insurance. This is Freedom!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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