Job Description

Clicks Group Careers – Wellness Assistant

Wellness Assistant – Clicks Group

Job Purpose
The Wellness Assistant is responsible for delivering exceptional customer service through active in-store engagement, providing informed advice on health, wellness, and supplement products, and supporting the achievement of healthcare sales targets.

Key Responsibilities

• Deliver excellent customer service through strong in-store visibility and proactive engagement based on sound health and supplement knowledge.

• Consult with customers to provide appropriate advice on healthcare, nutritional, and supplement products.

• Drive healthcare sales by promoting a wide range of brands through effective cross-selling and upselling to maximise profitability.

• Ensure optimal stock availability within healthcare aisles by adhering to stock management principles and procedures.

• Reduce wastage by following correct stock rotation practices.

• Prevent stock losses by complying with all risk management policies and procedures.

• Maintain high standards of hygiene and cleanliness to create an attractive shopping environment for customers.

• Support effective product merchandising in line with merchandising guidelines and procedures.

• Adhere to all store standard operating procedures.

• Ensure continuity of service by continuously developing product knowledge and sharing relevant information with relief staff.

Minimum Requirements

Job Knowledge

• Basic knowledge of health, fitness, and supplement products

• Understanding of retail store operations, including stock management, merchandising, and risk control

Skills

• Strong communication and interpersonal skills

• Customer-focused and service-oriented approach

• Effective selling and influencing skills

• Merchandising ability

• Basic computer literacy is advantageous

Experience

• Minimum of 1 year relevant work experience

• Experience with sports nutrition and vitamin-related products

• Proven selling ability and customer service training

Education

• Matric with required language and science passes

• Qualification in sports, fitness, or nutrition is advantageous

Competencies

Essential

• Relating and Networking

• Persuading and Influencing

• Following Instructions and Procedures

• Delivering Results and Meeting Customer Expectations

• Presenting and Communicating Information

• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressure and Setbacks

• Adapting and Responding to Change

• Adhering to Principles and Values

• Planning and Organising

• Working with People

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