Permanent First Line Manager – Sanlam Vacancies
Job Description
Sanlam Vacancies – First Line Manager
Role Overview:
As a First Line Manager at SRA, you will play a crucial role in leading and developing a team within our Business Shared Services unit. Your leadership will drive the delivery of exceptional client service and support, ensuring that we meet our goals of excellence and transformation.
Key Responsibilities:
- Team Leadership: Manage and develop a team within a call center environment, ensuring high levels of performance and client satisfaction.
- Operational Management: Oversee daily operations, including client service interactions, premium alterations, and adherence to service standards.
- Client Service: Enhance client experience by addressing issues, managing conflicts, and providing innovative solutions.
- Performance Monitoring: Set objectives, monitor progress, and implement control measures to ensure targets are met.
- Technology Utilization: Use technology, including computers, telephone systems, and software applications, to streamline operations and solve client problems.
Qualifications:
- Education: Matric/Grade 12; relevant business degree/diploma or industry-related qualification.
Knowledge and Experience:
- Industry Knowledge: Strong understanding of the insurance or call center industry, particularly in a life assurance environment.
- Financial Services: Experience in financial services and administering premium alterations.
- Management Experience: Previous experience in managing personnel within a call center environment is advantageous.
Competencies:
- Ability to thrive under pressure.
- Excellent conflict management and decision-making skills.
- Innovative and capable of developing and empowering team members.
- Strong teamwork, communication, and client service orientation.
- Proficient in using technology and internal networks to solve client issues.
Personal Attributes:
- Builds Effective Teams: Contributing independently.
- Decision Quality: Contributing independently.
- Directs Work: Contributing independently.
- Plans and Aligns: Contributing independently.
Build Your Career with Us:
At Santam, we are committed to building strong, lasting relationships with our employees. We offer numerous opportunities for growth and development across our diverse business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and MiWay.
Core Competencies:
- Cultivates Innovation: Contributing independently.
- Customer Focus: Contributing independently.
- Drives Results: Contributing independently.
- Collaborates: Contributing independently.
- Being Resilient: Contributing independently.
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