Job Description

Affinity health vacancies – Call Center Agent

Call Center Agent

Company: Affinity Health Vacancies
Employer: Effective Sales and Merchandising
Position: Call Center Agent
Industry: FMCG

We are a fast-growing company in the FMCG sector, dedicated to delivering exceptional service to our clients. We are looking for a motivated and detail-oriented Call Center Agent with strong data capturing skills to join our energetic team.

Key Responsibilities:

• Accurately capture and update customer information in the system.
• Ensure data integrity and maintain confidentiality of all client records.
• Provide clients with accurate product and service information.
• Maintain detailed records of customer interactions and transactions.
• Organize and prioritize work effectively to meet deadlines.
• Communicate confidently and professionally with clients and colleagues.
• Work efficiently under pressure while managing multiple tasks.
• Demonstrate high attention to detail and integrity in all tasks.
• Collaborate with team members while also working independently.
• Engage with people across diverse cultural backgrounds.
• Identify opportunities for improvement and contribute innovative ideas.
• Be open to feedback and continuously develop professional skills.

Candidate Requirements:

• Grade 12 / Matric certificate.
• Minimum 1 year of call center experience.
• Strong computer literacy with accurate typing skills.
• Proficient in MS Excel and data capturing systems.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Ability to work under pressure and achieve targets.

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