Full-Time Service Advisor | Value Logistics Vacancies
Job Description
Value Logistics Vacancies – Service Advisor
Job Location: Isando, Gauteng
Job Type: Full-Time
Job Sector: Automotive
Service Advisor – Value Logistics
Purpose of the Job
This role ensures professional and efficient customer service by managing service appointments, coordinating repairs, and providing clear cost and timeline updates. Responsibilities include maintaining accurate records, supporting workshop operations, and upholding company standards in quality, safety, and presentation.
Key Responsibilities
- Conduct customer appointments professionally and efficiently.
- Verify accuracy of customer and vehicle information.
- Record vehicle concerns clearly and in detail.
- Explain required work, costs, timeframes, and payment methods to customers.
- Prepare service orders, check creditworthiness, and confirm liability.
- Follow the ‘first time right’ policy.
- Communicate additional part requirements and procurement timelines.
- Conduct quality checks on warranty or goodwill claims when needed.
- Use proper documentation to ensure accurate record-keeping.
- Monitor maintenance and repair order progress.
- Adjust vehicle collection times with customers and workshop as needed.
- Collaborate with technicians to document work accurately.
- Report productivity or quality issues immediately.
- Ensure accurate billing post-repairs or maintenance.
- Maintain up-to-date paperwork at all times.
- Return vehicles in a clean and presentable condition.
- Confirm invoice accuracy before vehicle collection.
- Hand over vehicles in person or through a responsible advisor.
- Conduct follow-up calls for customer satisfaction if required.
- Optimize workshop loading and resource allocation with routine checks.
- Stay updated on automotive industry trends.
- Monitor and control departmental expenses.
- Plan daily tasks and appointments effectively.
- Uphold professional conduct always.
- Support operational functions as needed.
- Follow company dress code and Standard Operating Procedures.
- Maintain daily housekeeping standards.
- Ensure adherence to Health and Safety guidelines.
Minimum Requirements
- Grade 12 (Matric).
- At least 1-year experience as a Service Advisor.
- Retail motor industry experience is an advantage.
Skills Required
- Ability to infer customer usage patterns.
- Apply business principles in own work environment.
- Handle customer interactions effectively.
- Implement business principles within work area.
- Identify hazards with guidance.
- Follow basic Health and Safety procedures under supervision.
Job Location: Gauteng, Isando
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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