Job Description

Clicks Group Careers – Shop Assistant / Cashier

Shop Assistant / Cashier

Company: Clicks Group Careers

About the Role

The Shop Assistant / Cashier delivers service excellence through efficient customer service, accurate point-of-sale (POS) operations, and in-store merchandising to create a positive and rewarding customer experience.

Duties & Responsibilities

Key Objectives:

• Perform all POS operational activities efficiently and within required timelines.
• Ensure high levels of accuracy when scanning merchandise and processing payments, including applying clubcard rewards.
• Handle cash safely and in line with company procedures at all times.
• Actively promote the Clicks clubcard and enroll new members to achieve participation targets.
• Inform customers of current promotions to drive sales and enhance value perception.
• Provide superior customer service by acting as a brand ambassador, remaining visible on the shop floor, and offering friendly, professional support.
• Maintain merchandising standards and complete general housekeeping duties in line with store and visual merchandising requirements.
• Support the Group’s vision by living the company values and positioning the brand as the customer’s first choice in health and beauty retail.
• Maintain up-to-date knowledge of products, ranges, promotions, and in-store events to provide accurate information to customers.

Knowledge

• Basic mathematics and cash handling principles
• Retail/FMCG environment with knowledge of merchandising and promotional practices
• Stock management procedures
• Customer service excellence principles

Skills

• Planning and organising ability
• Strong problem-solving skills
• Customer-focused approach
• Clear communication skills
• Computer literacy
• Strong numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organising
• Coping with pressure and setbacks

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