Job Description

Flysafair careers – Temporary Customer Service Agent

Temporary Customer Service Agent

About the Program
FlySafair Careers is seeking Temporary Customer Service Agents to provide exceptional service to passengers, assist with bookings, and manage customer enquiries during flight disruptions. This role ensures a professional, efficient, and customer-focused experience at all times.

Key Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes, explaining rules, terms, regulations, and procedures as required
• Support customers during flight disruptions and cancellations
• Handle and safeguard confidential information while addressing complaints professionally and promptly
• Escalate complex issues to the Supervisor on duty
• Deliver professional and courteous customer service at all times

Job Requirements

• Grade 12 or equivalent (Essential)
• Airport and ticket sales experience (Essential)
• Willingness to work flexible hours, including weekends, public holidays, and shifts
• Proficient in computer use and Microsoft Office (Word, Excel, Outlook)
• Strong understanding of excellent customer service practices
• Excellent written and verbal command of English, including proper phone etiquette
• Conflict resolution skills

Personal Attributes

• Professional, trustworthy, and reliable, with discretion in handling confidential information
• Punctual with impeccable timekeeping
• High degree of patience, assertiveness, and ability to work under pressure
• Strong time management and organisational skills
• Customer-focused and service-oriented
• Effective conflict resolution and communication abilities

Application Guidelines

• Email applications will not be accepted
• Preference will be given to members of under-represented designated groups
• If no feedback is received within two weeks of the closing date, please consider your application unsuccessful

FlySafair Reserves the Right To:

• Not proceed with this vacancy
• Appoint candidates based on operational requirements

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