Permanent Support Engineer | Babble Cloud Vacancies
Job Description
Babble Cloud Vacancies – Support Engineer L2
Location: Johannesburg, Gauteng
Company: Babble Cloud
Job Type: Permanent
Job Sector: Information Technology
Company Description
Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world’s leading providers.
We are specialists in:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With nearly 15,000 customers, we’re just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let’s achieve greatness together!
Job Description
Join Our Dynamic Team as a Support Engineer L2
Are you passionate about IT? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team as a Support Engineer L2. If this sounds like you, we have the perfect opportunity!
What will you be doing?
Purpose of the Role:
As a Support Engineer L2, you will operate as a desk-based technician, providing world-class service and support for clients and colleagues. You will troubleshoot and diagnose IT issues within SLAs, deliver Remote support to our clients, and assist in the monitoring and maintenance of their computer systems and networks.
Key Responsibilities:
- Ensure customer calls are promptly attended to, providing efficient and effective support.
- Maintain a high standard of information recording within cases, ensuring all details are accurately documented.
- Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
- Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimize client downtime.
- Complete and update technical documentation.
- Mentor and train colleagues to enhance team knowledge and efficiency.
Core Competencies:
- Strong understanding of Microsoft 365 services, including administration and troubleshooting.
- Expertise in Microsoft Desktop and Server OS troubleshooting.
- Experience with Microsoft Azure.
- Antivirus management – deployment, configuration, and troubleshooting.
- Proficiency in troubleshooting business networks.
- Hands-on experience with hardware troubleshooting (laptops, desktops, servers, peripherals).
- Knowledge of email protection solutions.
- Familiarity with virtualization technologies (Hyper-V, VMware) (desirable).
- Experience with backup & disaster recovery solutions (desirable).
- Scripting and automation skills (desirable).
Ideal Candidate Qualities:
- Friendly and confident, comfortable liaising with various levels of end users.
- Strong communication skills, both written and verbal.
- Excellent troubleshooting and technical abilities.
- Keen attention to detail in documentation and issue resolution.
- Proactive, determined, and persistent problem-solving attitude.
- Capable of working independently and as part of a team.
- Eagerness to learn and willingness to research issues as needed.
Qualifications:
- Previous experience on a service desk is essential; managed services experience is a plus.
- Proficiency in handling diverse technologies and resolving complex technical problems.
Why Work for Babble?
- Comprehensive risk cover including life, critical illness, and disability benefits.
- 22 days annual leave plus UK Bank Holidays, increasing with tenure.
- 5% salary allowance toward medical aid.
- 9-day fortnight schedule (every other Friday off).
- UPS provided to support productivity during power outages.
- Babble-issued laptop.
- Annual company celebrations.
Home-Working Policy:
- This is a remote role requiring a stable internet connection.
- A reliable solution for power outages (e.g., backup power) is required—public workspaces are not acceptable.
- A suitable home office setup (desk, chair, quiet space) is expected.
The Recruitment Journey
We aim to fill this role promptly while ensuring the right fit. The process includes:
- Screening call.
- Virtual interview via Teams.
- Potential follow-up interview and competency testing, depending on role requirements.
Direct candidates only. No agencies, please.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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