Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

Job Purpose
The Store Manager is responsible for driving the store’s financial performance, operational efficiency, and overall customer experience. This role ensures that sales targets are met, staff are effectively managed, and store operations align with Clicks’ brand standards and business objectives.

Key Responsibilities

• Drive and maximize sales by tracking daily, weekly, and monthly targets and taking proactive corrective action
• Manage all operational activities, including expenses, stock management, shrinkage control, housekeeping, and administration
• Oversee in-store visual merchandising to maintain brand standards and ensure promotional displays are executed effectively
• Lead, develop, and motivate employees to build capacity and capability for current and future business needs
• Schedule staff according to labour policy to ensure appropriate coverage across all departments
• Ensure administrative tasks, including time and attendance and employee records, are completed accurately and submitted to HR
• Implement customer service initiatives to enhance the in-store experience, drive loyalty, and achieve ClubCard participation targets
• Build and maintain strong relationships with stakeholders such as centre managers, suppliers, and distribution centres to achieve business objectives
• Monitor customer trends, demographics, and competitor activity to identify and capitalize on opportunities
• Promote integration and collaboration between store operations, pharmacy, and clinic teams
• Foster a high-performing business culture that enhances employee engagement, customer satisfaction, and shareholder value
• Uphold and drive Clicks’ company values to support the Group’s vision as the customer’s first choice health and beauty retailer

Knowledge

• Financial management principles and application
• Retail/FMCG operations, merchandising, and promotional strategies
• Stock, cost, risk, and compliance management procedures
• Customer service excellence standards
• Labour legislation and industrial relations practices
• Competency-based interviewing

Skills

• Strong managerial and leadership abilities
• Results and target-driven mindset
• Planning, organising, and problem-solving skills
• Customer-focused orientation
• Effective communication skills
• Computer literacy
• Strong financial acumen

Competencies

Essential

• Leading and supervising teams
• Planning and organising work effectively
• Delivering results and meeting customer expectations

Desirable

• Entrepreneurial and commercial thinking
• Decisive action and initiative
• Collaboration and teamwork
• Analytical skills
• Ability to cope with pressure and setbacks

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