Permanent Senior Clerk Debit Orders | AVBOB Vacancies
Job Description
AVBOB Vacancies – Senior clerk: Debit Orders
Location: Centurion, Gauteng
Company: AVBOB
Job Type: Permanent
Job Sector: Administrative and Support Services
Senior Clerk: Debit Orders – AVBOB
AVBOB is seeking a highly motivated and customer-focused Senior Clerk to join our Debit Orders team. Reporting to the Head Clerk, you will play a key role in ensuring accurate and timely processing of payment files while maintaining the department’s high standards.
Join a company with a strong reputation and core values. In return for your dedication, we offer a competitive salary, growth opportunities, and a performance-driven culture.
Key Responsibilities:
- Process and upload daily selection files to Absa Bank and QLINK.
- Ensure output files are submitted according to monthly schedules.
- Monitor and verify file dates, selection periods, and report discrepancies.
- Schedule premium increases and maintain accurate daily deductions.
- Create and manage ACB and Debit check deduction schedules.
- Train and mentor new clerks on processes and best practices.
- Review clerical work and identify training or improvement areas.
- Conduct informal and formal performance appraisals.
- Provide coaching, support, and disciplinary guidance when required.
- Foster clear and professional communication within the department.
- Investigate discrepancies (first premiums, daily errors, lapses, etc.).
- Track and analyze statistics on selections and non-payments.
- Send daily broker non-payment updates and address queries efficiently.
- Update policy non-lapse indicators accurately.
- Handle policyholder and stakeholder queries via phone and email.
- Communicate updates to policyholders, institutions, and life offices.
- Ensure timely follow-ups on unresolved non-payment issues.
Requirements:
- Grade 12 (Matric).
- Minimum 2 years of experience in the insurance industry.
- Strong computer skills (advanced Excel is an advantage).
- Keen attention to detail and ability to work under pressure.
- Excellent communication and interpersonal skills.
Equity Statement:
AVBOB is committed to Employment Equity. We prioritize internal promotions and encourage applications from suitably qualified individuals from previously disadvantaged groups in South Africa.
If you meet the criteria and are ready to contribute to a dynamic team, apply now!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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