Sales Coordinator – Cashbuild Vacancies

Job Description
The Sales Coordinator is responsible for driving sales through continuous customer engagement, accurate costing of building plans, and issuing detailed quotations. The role ensures high standards of housekeeping and merchandising while managing a cost-effective and efficient delivery service.

Minimum Requirements

• Grade 12 with at least 5 years relevant experience, or a minimum of 10 years related work experience

• Ability to read building plans will be advantageous

• Ability to communicate effectively in English and the dominant local language

• Above-average numerical skills

• Proven ability to deliver exceptional customer service

• Ability to work under pressure

• Computer literate

• Strong organising, planning, and delegation skills

Key Performance Areas

Sales

• Prepare, issue, and follow up on quotations to generate sales

• Manage quotation processes and control special orders

• Interpret building plans and ensure accurate quotations within agreed timeframes

• Manage inbound and outbound customer calls and ensure timely follow-ups

• Conduct competitor analysis to maintain store competitiveness

• Communicate bulk deposit transfers clearly to customers

• Promote loyalty programmes including VIC and Charge Card offerings

Deliveries

• Manage an efficient delivery service and ensure correct delivery rates are applied

• Ensure deliveries are dispatched within required timeframes

• Communicate delivery delays promptly and agree on alternative arrangements with customers

Customer Service

• Manage the Customer Service Desk effectively

• Record, track, and resolve customer complaints

• Ensure consistent, efficient service to all customers

• Maintain professional telephone etiquette and ensure calls are answered promptly

Store Standards

• Manage Ready for Business checklists and processes within area of responsibility

• Ensure advertised price changes are implemented accurately

• Implement and maintain planograms in line with company standards

People Management

• Ensure General Assistants, Sales Advisors, and Forklift Drivers are present and available to assist customers

• Ensure trained backup staff are available at all times

• Monitor and ensure completion of daily duties in line with Ready for Business and Beyond My Control standards

Safety (OHSA) Requirements

• Ensure compliance with safety standards at all times

• Ensure team members wear appropriate protective equipment and use tools safely

Security Awareness

• Remain alert to suspicious behaviour or activities in and around the store

• Ensure strict adherence to password and information security protocols

Values and Competencies

Integrity

• Acts in accordance with accepted ethical and professional standards

• Keeps commitments and manages expectations responsibly

• Handles sensitive information with discretion

• Demonstrates awareness of organisational values and boundaries

Accuracy

• Works with attention to detail and consistency

• Ensures tasks are completed accurately from start to finish

• Actively checks work to prevent errors

Client Focus

• Identifies and responds proactively to customer needs

• Maintains a friendly and professional approach

• Demonstrates commitment to resolving customer queries

• Applies a solution-oriented mindset

Personal Development

• Actively develops personal strengths and addresses development areas

• Seeks learning opportunities and relevant training

• Uses feedback to support continuous improvement