Job Description

Clicks Group Careers – Pharmacist Assistant QPB

Pharmacist Assistant QPB

Company: Clicks Group Careers

About the Role

The Pharmacist Assistant QPB is responsible for providing pharmaceutical care services within scope of practice and managing day-to-day dispensary administration in line with company Standard Operating Procedures. The role focuses on accurate script administration and general dispensing support with a strong emphasis on patient satisfaction.

Duties & Responsibilities

Key Objectives:

• Engage with customers professionally and maintain strict confidentiality in line with SOPs and agreed service timelines.
• Administer scripts and manage all related claiming and capturing processes accurately.
• Ensure complete and accurate handling of all patient profiles.
• Liaise with healthcare professionals when required to support patient care.
• Resolve queries through effective problem-solving and timely follow-ups.

Core Duties:

• Communicate with customers via telephone and other channels regarding medication and healthcare services.
• Accurately capture prescriptions received at the Central Pharmacy Centre.
• Manage and resolve prescription-related queries.
• Maintain and update patient profiles.
• Support chronic authorisation processes.
• Liaise with internal departments to ensure seamless service delivery.
• Perform ad hoc duties in line with operational requirements.

Knowledge

• Comprehensive product knowledge, including OTC medicines
• SAPC regulations and relevant legal requirements
• Chronic authorisation processes and procedures
• Strong customer service orientation
• Ethical practice and regulatory compliance

Skills

• Computer literacy with proficiency in MS Office
• Strong customer service focus
• Teamwork and collaboration
• High integrity
• Accuracy with strong attention to detail
• Bilingual proficiency, with English as a requirement
• Ability to work with patients and adapt to various departmental duties
• Initiative to enhance patient satisfaction
• Effective time management
• Adaptability and positive attitude
• Ability to perform under pressure

Competencies

Essential:

• Adhering to principles and values
• Working with people
• Delivering results and meeting customer expectations

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