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21 Feb 2025

Permanent Operations Manager – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Rustenburg, North West, South Africa

Job Description

Fidelity Vacanciesch  – Operations Manager

Fidelity is looking for an experienced Operations Manager to oversee Cash in Transit (CIT) operations at the Rustenburg branch. This role requires strong leadership, operational oversight, and a commitment to maintaining high security and efficiency standards.

Minimum Requirements

  • Clear criminal record
  • PSIRA accreditation (minimum Grade C)
  • CIT certificate
  • Firearm competency with a handgun qualification (for business purposes)
  • Proficiency in computer applications
  • At least five years of experience in the CIT industry or a similar role (advantageous at FSG)
  • CIT management or supervisory experience is beneficial
  • Knowledge of HR and IR policies
  • Familiarity with ISO 9001:2015 quality management requirements
  • Understanding of Transtrack systems
  • Strong planning, leadership, and organizational skills
  • Valid driver’s license and reliable transport
  • Ability to work under pressure and outside standard working hours
  • Clean disciplinary record

Key Responsibilities

  • Oversee all branch operations, ensuring efficient and secure service delivery
  • Maintain strong client relationships and ensure all contractual obligations are met
  • Manage staff performance, retention, and HR/IR-related matters
  • Implement and uphold risk management policies
  • Ensure daily administrative tasks are completed accurately and on time
  • Take responsibility for company vehicles, including maintenance, refueling, and security systems
  • Monitor, prevent, and report any incidents, security breaches, or suspicious activities
  • Oversee and manage CIT schedule movements during transit
  • Ensure compliance with operational procedures and effective use of Transtrack systems

Skills and Competencies

  • Integrity, reliability, and accountability
  • Strong verbal and written communication skills
  • Assertiveness and keen attention to detail
  • Commitment to customer service excellence
  • Ability to work extended hours when necessary
  • Strong planning, organization, and problem-solving abilities

Fidelity Services Group is committed to fair employment practices and encourages applications from Historically Disadvantaged Candidates and Black Female Candidates in line with transformation policies.

 

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