Permanent Head of Customer Support | Isilumko Staffing
Job Description
Isilumko Staffing Vacancies – Head of Customer support (Medical aid/insurance / Healthcare)
Location: Johannesburg, Gauteng
Company: Isilumko Staffing
Job Type: Permanent
Job Sector: Healthcare
Head of Customer Support (Medical Aid/Insurance/Healthcare)
A leading pathology laboratory is seeking an experienced, results-driven, and ethical Head of Customer Support (Senior to Executive level) to join their dynamic team.
Qualifications:
- Matric
- MBA / MBL
- 10–15 years’ experience in healthcare, medical insurance, or medical technology
- Minimum 2 years in a Supervisor/Manager role
- Proficiency in CRM systems, D365, Connex1, and LIS (Laboratory Information System)
- Extensive medical industry knowledge
- Proven ability to meet deadlines, work under pressure, and influence stakeholder decisions
- Strong references required
Key Skills:
- Communication
- Interpersonal
- Project management
- Decision-making
- Deadline-driven
- Customer-oriented
- Creativity
- Brand awareness
- Results-driven
- Accountability
- Leadership
- Stakeholder management
- Networking
- Innovative
Key Performance Areas:
- Build and maintain key stakeholder relationships
- Manage change and contracts efficiently
- Oversee operations to ensure excellence
- Drive client satisfaction and retention
- Coach and develop customer support teams
- Design and improve support processes for an enhanced customer journey
- Develop and implement customer support strategies
- Manage budgets effectively
- Prepare and present reports for strategic decision-making
Ready to lead a high-performing customer support team in healthcare? Apply now!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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