Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Description
Provide excellent customer service in-store, ensuring customers receive assistance and guidance on products and queries. Responsible for merchandising stock, accurate shelf price labelling, and maintaining cleanliness and order in the assigned area.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of relevant work experience, or Grade 12 without work experience
• Effective communication in English and the primary local language
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work efficiently under pressure

Key Performance Areas

Customer Service

• Assist customers in selecting products and answer queries
• Resolve customer complaints promptly and professionally

Merchandising Standards

• Merchandised bulk stock safely according to store layout and planograms
• Ensure your area of responsibility is fully stocked and organized

Housekeeping

• Maintain clear, safe aisles for customers
• Merchandised stock immediately upon receipt
• Ensure accurate shelf price labelling in your area
• Complete daily checklists for canteen and toilet/shower schedules

Safety (OHSA) Compliance

• Adhere to safety standards, including use of protective gear
• Ensure safe merchandising of stock for customers and colleagues
• Report safety or stock discrepancies to the Store Manager

Stock Loss Management

• Report damaged stock promptly to the Store Manager

Core Values

Integrity

• Uphold company standards, keep promises, handle sensitive information responsibly, and respect organizational values

Accuracy

• Pay attention to detail, work systematically, prevent errors, and ensure tasks are completed correctly from start to finish

Client Focus

• Respond actively to customer needs, engage with clients in a friendly manner, and provide solutions with a positive approach

Personal Development

• Recognize personal strengths and weaknesses, pursue learning opportunities, follow training programs, seek feedback, and focus on continuous improvement

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