Job Description

Pepkor Vacancies – Foreign Language Call Centre Agent

Foreign Language Call Centre Agent – Pepkor Vacancies

Job Overview

The Foreign Language Call Centre Agent is responsible for delivering high-quality customer service by handling inbound and outbound interactions, resolving customer queries, and supporting sales and service activities. This role requires strong communication skills, professionalism, and the ability to assist customers in multiple languages.

Key Responsibilities

• Handle and resolve customer complaints in a professional and efficient manner

• Provide accurate product and service information to customers

• Manage job-related stress while effectively assisting angry or distressed customers

• Deliver superior customer support via telephone, email, and fax as both caller and receiver

• Answer calls promptly and professionally in line with service standards

• Respond to customer inquiries and provide appropriate solutions

• Capture, update, and maintain accurate customer information on systems

• Process customer orders accurately and efficiently

• Identify priority issues and escalate them according to procedures

• Promote and sell products or services to customers when applicable

• Route calls to the appropriate departments or resources

• Conduct follow-up calls where required to ensure customer satisfaction

• Complete attendance registers and comply with operational requirements

• Meet service commitments and quality standards set for customers

• Perform additional duties as assigned by management

Minimum Requirements

• Matric qualification

• Bilingual with fluency in Amharic and English

• Fluency in additional foreign languages such as Bengali and Amharic is advantageous

• At least 6 months call centre experience is advantageous

• Computer literacy is essential

Skills and Attributes

• Strong listening skills with the ability to respond clearly and accurately

• Excellent telephone etiquette and communication skills

• Ability to handle irate or demanding customers professionally

• Strong multitasking ability in a fast-paced environment

APPLY NOW

166 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)