Dispensary Manager – Clicks Group Careers

Purpose

The Dispensary Manager is responsible for the efficient and compliant operation of the dispensary by leading and directing the pharmacy team to deliver exceptional pharmaceutical care. This role ensures service excellence, achievement of sales and compliance targets, and a sustainable competitive advantage for the brand.

Key Responsibilities

• Ensure the provision of high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and professional advice in line with SAPC regulations and good pharmacy practice

• Manage and control all dispensary operations, including stock management, shrinkage control, housekeeping, and administration in accordance with merchandising standards, legal requirements, and company policies

• Maintain the financial viability of the dispensary through sound financial management, expense control, and achievement of core dispensary and clinic targets

• Lead, develop, and motivate employees, including learners and interns, through effective recruitment, leadership, coaching, and ongoing development

• Ensure optimal staff scheduling in line with labour policies and models, including accurate time, attendance, and employee record management

• Drive customer service initiatives that enhance the customer experience, build loyalty, and achieve ClubCard participation targets

• Ensure effective integration and collaboration with the clinic and healthcare aisle to deliver a comprehensive healthcare offering

• Promote and live the company values while supporting the Group’s vision to be the customer’s first-choice health and beauty retailer

• Foster alignment and collaboration between store operations, pharmacy, and clinic teams

• Build a high-performance culture that delivers employee engagement, customer satisfaction, and shareholder value

Minimum Requirements

Experience

• Minimum of 3 years’ experience post community service year

• Minimum of 1 year people management experience

• Registered as a Responsible Pharmacist with the SAPC

• Retail pharmacy experience is advantageous

• Experience with Unisolve is advantageous

Education

• Registered Pharmacist with the South African Pharmacy Council

Knowledge

• SAPC regulations and relevant legal requirements

• Ethical pharmacy practice and compliance standards

• Stock, cost, risk, and compliance management procedures

• Patient care and professional counselling practices

• Customer service excellence principles

• Labour legislation and employee relations practices

• Financial management principles

• Competency-based interviewing techniques

Skills

• Strong managerial, coaching, and mentorship abilities

• Results-driven with a strong focus on targets and performance

• Effective planning, organizing, and problem-solving skills

• Strong customer and patient care orientation

• Excellent interpersonal and communication skills

• Computer literacy and strong financial acumen

Competencies

Essential

• Leading and Supervising

• Delivering Results and Meeting Customer Expectations

• Planning and Organizing

Desirable

• Relating and Networking

• Coping with Pressures and Setbacks

• Entrepreneurial and Commercial Thinking

• Working with People

• Adhering to Principles and Values