Permanent Customer Service Supervisor – Flysafair careers
Job Description
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Flysafair careers – Customer Service Supervisor
About the Program
This role is ideal for a dynamic Customer Service Supervisor who is passionate about delivering exceptional passenger experiences while leading high-performing front-line teams in a fast-paced airline environment.
Job Description
• Assist passengers with ticket sales, reservations, and flight changes.
• Manage service recovery during delays, cancellations, and operational disruptions.
• Clearly explain processes and provide guidance to customers when needed.
• Supervise Ticket Sales staff to ensure consistent service standards.
• Lead, train, coach, and evaluate the performance of ticket sales representatives.
• Ensure full compliance with FlySafair policies and procedures, including pricing, ticketing, and refund guidelines.
• Resolve customer complaints and ticketing-related issues professionally and efficiently.
• Oversee daily operations of the ticket sales function, including staffing, scheduling, and shift planning.
• Ensure all ticket sales are processed accurately and efficiently with zero discrepancies.
• Maintain a visible and approachable presence for both staff and passengers at all times.
Job Requirements
• Grade 12 or equivalent.
• Travel Degree or Diploma will be advantageous.
• 2–4 years’ experience in an Airline or Aviation environment, including Passenger Services, Ramp Services, or Baggage Handling.
• Clear criminal and credit record.
• Willingness to work weekends and public holidays.
• Proven experience in delivering excellent customer service.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Professional phone etiquette.
• Willingness to work shifts.
Personal Attributes
• Professional and customer-focused.
• High integrity and ethical conduct.
• Punctual with excellent time management.
• Patient, assertive, and solution-oriented.
• Reliable and dependable.
• Able to handle confidential information with discretion.
• Strong team player with leadership ability.
• Able to perform effectively under pressure in a fast-paced environment.
Application Guideline
• Email applications will not be accepted.
• Preference will be given to candidates from under-represented designated groups.
• If no feedback is received within two weeks of the closing date, please consider your application unsuccessful.
FlySafair Reserves the Right To
• Not proceed with the vacancy.
• Appoint candidates in line with operational requirements.
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