Clinic Manager – Clicks Group Careers

Role Purpose

Lead and manage the delivery of comprehensive clinic services by aligning people, processes, and resources to meet patient needs, clinical standards, and financial objectives while ensuring an exceptional patient experience.

Key Responsibilities

• Drive service excellence and patient satisfaction to support sustainable clinic profitability

• Lead clinic operations by aligning priorities, workflows, and resources with clinical and business goals

• Manage clinic budgets and resources to ensure cost-effective service delivery

• Monitor service trends and patient feedback to implement continuous improvement initiatives

• Ensure full compliance with healthcare legislation, infection control standards, and clinical governance frameworks

• Build, lead, and develop a high-performing and engaged clinic team

• Collaborate with internal and external stakeholders to support integrated patient care and service expansion

• Provide accurate and timely operational, financial, and performance reporting

• Manage financial, human, and operational resources to achieve the clinic operating plan

Minimum Requirements

Qualifications

Essential

• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field

• Registration with the South African Nursing Council (SANC) and relevant professional body

• Proof of compliance with Continuing Professional Development requirements

Desirable

• Postgraduate qualification in Healthcare Management, Public Health, or Business

• Additional registration with a recognised healthcare management body

• Advanced Life Support or infection prevention and control training

• Accreditation or training in quality assurance, clinical governance, or risk management

Experience

Essential

• Minimum 8 years’ clinical experience in a clinic, primary healthcare, or hospital environment

• At least 3 years’ experience in a supervisory or management role within healthcare

• Minimum 2 years’ experience managing clinic operations, including staffing, stock control, and workflow planning

• At least 2 years’ experience in budgeting, resource planning, and cost control

Desirable

• Experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health

• Exposure to revenue generation, service pricing, and financial reporting

• Experience with healthcare audits and quality assurance processes

• Experience implementing patient satisfaction or community outreach initiatives

Job Knowledge

• South African healthcare legislation, clinical governance, and infection control protocols

• Budgeting, cost control, and financial reporting in a healthcare environment

• Clinical quality, patient safety, risk management, and incident reporting

• Patient-centred care principles and management of patient feedback

• Performance management and conflict resolution

• Healthcare billing systems and reimbursement processes

• Marketing and community engagement within healthcare services

Skills

• Clinic regulatory compliance and governance

• Financial and budget management

• Driving profitability and managing expenses

• Strong problem-solving and decision-making ability

• Conflict resolution and interpersonal skills

• Customer service excellence and patient care focus

• Time management and analytical capability

• Human resource management

Core Competencies

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Deciding and Initiating Action

• Leading and Supervising

• Persuading and Influencing

• Adapting and Responding to Change

• Adhering to Principles and Values

• Analysing