Permanent Chief Operating Officer | Yazoo Recruitment Vacancies
Job Description
Yazoo Recruitment Vacancies – Chief Operating Officer: Insurance – Sandton, Gauteng
Location: Sandton, Johannesburg
Company: Yazoo Recruitment
Job Type: Permanent
Job Sector: Insurance
Chief Operating Officer – Insurance | Sandton, Gauteng | Yazoo Recruitment
We are seeking a highly experienced Chief Operating Officer (COO), with a CA(SA) or Actuarial Degree and a strong operational background in insurance, to join a leading Financial Services Provider (FSP) based in Sandton, Gauteng. The successful candidate will be responsible for strategy, oversight, and optimization of post-sales insurance operations.
Minimum Requirements:
- CA(SA) or Actuarial Degree essential
- Minimum 5 years of managerial or leadership experience in the insurance industry
- Minimum 8-10 years of experience in insurance operations
- In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies
- Proven experience in process improvement, operational efficiency, and performance optimization
- Strong analytical skills with the ability to interpret data and drive informed decision-making
- Experience in leading cross-functional teams and managing large-scale operational initiatives
- Familiarity with insurance-related systems, CRM tools, and regulatory compliance
Key Responsibilities:
- Develop and execute strategies to optimize post-sales insurance operations
- Design and implement customer support strategies to enhance service delivery
- Oversee customer service, claims management, and retention initiatives
- Lead the design and implementation of products, processes, and systems to improve customer outcomes
- Establish and refine operational policies and procedures
- Mentor and lead a high-performing team of managers and professionals
- Drive process improvements to enhance operational efficiency
- Monitor and analyze key performance metrics to ensure business objectives are met
- Collaborate with internal stakeholders across departments to align operations with business goals
- Ensure compliance with industry regulations and company policies
- Work with IT and digital teams to enhance technology and system capabilities
- Develop and execute strategies to increase customer satisfaction
- Manage budgets, resource allocation, and cost optimization for operational functions
- Liaise with the CEO and CFO on strategic partnership management
If you are a South African Citizen and meet the above requirements, please submit your CV for consideration.
Commitment to Diversity & Inclusion:
We encourage applications from members of designated groups to promote excellence through diversity.
Application Process:
- If you do not receive feedback within 2 weeks, kindly consider your application unsuccessful.
- Submission of your CV confirms your consent for Yazoo Recruitment to retain your details for future opportunities.
Company Values:
- Trust & Confidentiality
- BBBEE Level 4 Contributor
Privacy & Compliance:
By submitting your application, you acknowledge and consent to the processing of your personal information in accordance with our recruitment policies.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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