Job Description

Dsv Vacancies – Business Implementation Manager

Business Implementation Manager – DSV Vacancies

Main Purpose of the Role

The Business Implementation Manager is responsible for leading and delivering EDI and API integration projects by collaborating with customers, service providers, account owners, and IT teams. The role ensures integrations are delivered on time, within defined KPIs, and aligned with customer and business requirements.

Key Responsibilities

• Liaise with customers, service providers, account owners, and IT to deliver EDI/API integration projects within agreed timelines and KPIs

• Review and validate customer requirements and submit Business Request Forms

• Define future-state processes through process mapping and develop internal operating procedures and manuals in collaboration with Key Account Management teams

• Develop, coordinate, and ensure execution and sign-off of User Acceptance Tests

• Facilitate system and process training for operations teams on customer-specific requirements

• Implement EDI/API integrations with support from the Customer Integration Office

• Act as the first escalation point to management for Customer Integration Office matters

• Manage and adhere to all defined KPIs to prevent penalties and additional integration costs

Minimum Requirements

• 6–8 years’ experience in Business Analysis, Consulting, or a related systems-focused role with strong exposure to EDI/API integrations

• Strong project management capability with the ability to work independently

• Proven experience in customer-facing roles with direct customer engagement

• Experience within Freight Forwarding or Logistics is advantageous

• Candidates from Freight Forwarding Operations or Account Management with strong technical and customer integration experience may be considered

Qualifications

• Matric

• Industry-related or tertiary qualification is advantageous

Computer and Systems Knowledge

• Strong understanding of EDI and API technologies and integration principles

• Experience with forwarding-related TMS platforms or customer visibility systems is advantageous

• Knowledge of major ERP systems is advantageous

Duties and Responsibilities

• Support business and sales teams during tender and RFQ processes from a customer integration perspective

• Act as the primary point of contact for integration requests and system adjustments from the local business and sales teams

• Collect required customer documentation and test files, including Message Instruction Guides, sample files, and XSD schemas

• Gather and document operational requirements such as processes and TMS triggers

• Initiate integration processes through submission of Business Request Forms

• Collaborate with IT on the development of Customer Scope Documents and ensure customer sign-off

• Define test scenarios and reference shipments for all inbound and outbound integration messages

• Support IT in the development of Business Requirement Documents and EDI specifications

• Review and sign off Business Requirement Documents prior to development

• Participate in integration planning with operations, IT, EDI developers, and the Central Integration Office

• Ensure all required business approvals are obtained within agreed timelines

• Align all local stakeholders and ensure commitment to project delivery plans

• Escalate integration issues to business management when required

• Support integration testing from an operational and customer perspective

• Ensure UAT scenarios are prepared timeously to avoid delays

• Coordinate and execute User Acceptance Testing with IT, business teams, and customers

• Troubleshoot and provide support during UAT

• Obtain and document customer UAT sign-off, including UAT logs

• Ensure operational processes, procedures, and work instructions are created and implemented

• Ensure system training is completed and adopted by the business

• Arrange, facilitate, and document customer hypercare meetings

• Raise and manage incidents related to technical issues identified during hypercare

• Act as the primary business contact post go-live during the hypercare period

• Provide full post-implementation support for all local customer integrations in line with standard processes

Added Advantages

• Strong technical and systems acumen

• Deadline-driven with strong organisational skills

• Excellent administration and communication abilities

• Strong relationship-building and stakeholder engagement skills

• Pragmatic, hands-on, and solution-oriented approach

• Proven project management capability

• Dynamic and adaptable working style

• Ability to prepare and deliver presentations to internal and external stakeholders

• Strong analytical and problem-solving skills

About DSV

DSV is a global leader in transport and logistics, operating in over 90 countries with nearly 160,000 colleagues worldwide. We are driven by performance, innovation, and continuous improvement.

At DSV, you will be part of a collaborative, inclusive, and high-performance environment where ambition is encouraged and impact is valued. Join a forward-thinking organisation shaping the future of logistics and delivering trusted solutions across global supply chains.

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