Job Description

Clicks Group Careers – Beauty Assistant

Beauty Assistant

Clicks Group Careers

Job Purpose

Deliver exceptional service by providing professional, knowledgeable advice on beauty and skincare products, while effectively managing merchandise and maintaining high housekeeping standards to build customer loyalty and drive sales.

Job Objectives

• Consult with customers, respond to product-related queries and recommend suitable beauty and skincare solutions.

• Drive sales performance within the beauty department through effective promotion, cross-selling and up-selling to consistently achieve targets.

• Monitor sales trends, evaluate product performance and recommend improvements to enhance product mix and sales results.

• Maintain up-to-date knowledge of beauty products, ranges, trends, promotions and events to ensure accurate customer advice.

• Execute all operational activities efficiently, including stock management, shrinkage control, housekeeping and administration.

• Ensure visual merchandising, in-store presentation and promotional standards within the beauty department are consistently upheld.

• Act as a brand ambassador by delivering friendly, professional and engaging customer service.

• Promote the Clicks clubcard and enroll new members to achieve participation targets.

• Increase profitability and customer loyalty through the promotion of private label and exclusive products.

• Support the brand’s position as the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum Requirements

Qualifications and Experience

• Essential: Grade 12.

• Desirable: Relevant beauty or skincare qualification.

• Desirable: Experience in a beauty, skincare, retail, FMCG, sales or marketing environment.

Skills, Abilities and Job-Related Knowledge

• Strong understanding and application of selling principles.

• Retail or FMCG knowledge with sound understanding of merchandising and promotional practices.

• Knowledge of stock management procedures.

• Strong customer service excellence orientation.

• Knowledge of beauty and skincare products.

• Results and target driven mindset.

• Strong customer focus with excellent communication and interpersonal skills.

• Confident, engaging and professional approach.

Competencies

• Persuading and Influencing

• Relating and Networking

• Delivering Results and Meeting Customer Expectations

• Commercial Thinking

• Following Instructions and Procedures

• Working with People

• Planning and Organising

• Coping with Pressures and Setbacks

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