Job Description

Clicks Group Careers – Beauty Advisor

Beauty Advisor

Company: Clicks Group Careers

Job Purpose:
Deliver exceptional service by providing professional and knowledgeable advice on beauty and skincare products, managing merchandise effectively, and maintaining high standards of housekeeping to build customer loyalty and maximize sales.

Job Objectives:

• Consult with customers, answer product-related questions, and recommend the best products and services to meet their needs.
• Drive and maximize beauty department sales through promotion, cross-selling, and upselling to consistently achieve monthly targets.
• Monitor sales performance, evaluate product offerings, and make recommendations to improve sales and product range.
• Maintain up-to-date knowledge of all beauty products, trends, promotions, and events to provide accurate information to customers.
• Execute all operational activities in the beauty department efficiently, including stock management, minimizing shrinkage, and maintaining high standards of housekeeping and administration.
• Ensure visual merchandising, in-store presentation, and promotional standards are consistently met.
• Deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly, professional assistance.
• Promote the Clicks clubcard and enroll new members to achieve clubcard participation targets.
• Increase profitability and brand loyalty through the promotion of private label and exclusive products.
• Support Clicks’ vision as the customer’s first-choice health and beauty retailer by living and promoting company values.

Minimum Requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant beauty or skincare qualification
• Desirable: Experience in beauty, skincare, retail, FMCG, sales, or marketing

Skills, Abilities, and Knowledge:

• Understanding and application of selling principles
• Retail/FMCG knowledge with merchandising and promotion expertise
• Stock management knowledge
• Customer service excellence
• Knowledge of beauty and skincare products
• Results and target-driven
• Strong customer orientation
• Effective communication and interpersonal skills
• Engaging, confident, and professional

Competencies:

• Persuading and influencing
• Relating and networking
• Delivering results and meeting customer expectations
• Commercial thinking
• Following instructions and procedures
• Working effectively with people
• Planning and organizing
• Coping with pressures and setbacks

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