Job Description

Clicks Group Careers – Assistant Store Manager – Kempton Park

Clicks Group is looking for a dedicated and service-driven Assistant Store Manager to join our dynamic retail team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service, driving sales, and ensuring operational excellence within a fast-paced retail environment.

Purpose of the Role
The Assistant Store Manager will support the Store Manager in the effective running of the store. This includes delivering on sales targets, ensuring top-tier customer experiences, executing operational activities, and leading the store team in alignment with company standards and policies.

Key Responsibilities

• Assist in driving sales to achieve financial performance goals through effective merchandising, promotions, and customer engagement strategies

• Manage day-to-day store operations including stock control, housekeeping, expense management, and shrinkage

• Support visual merchandising efforts to ensure the store presentation aligns with brand standards

• Lead and motivate team members, particularly in the Store Manager’s absence, ensuring performance goals are met

• Maintain efficient work schedules in line with labour policies to ensure optimal staffing levels across departments

• Champion customer service excellence, increase loyalty program participation, and enhance overall customer experience

• Handle administrative functions including time and attendance tracking and employee record submissions

• Uphold company values and contribute to making Clicks the customer’s first choice in health and beauty retail

Minimum Requirements

• Grade 12 with minimum 50% in Maths and English (essential)

• Relevant qualification in Retail/Business Management (essential for external applicants)

• Degree in Retail/Business Management (desirable)

• Minimum 1 year of experience as an Assistant Store Manager in a retail or FMCG environment or completion of the Clicks Trainee Store Management Programme

• Proven financial acumen including budget management and understanding of profit and loss statements

Required Knowledge and Skills

• Financial management principles

• Retail operations and promotional planning

• Stock, risk, and compliance procedures

• Labour legislation and industrial relations practices

• Strong customer service orientation

• Effective people management and team leadership

• Solid understanding of recruitment and interviewing

• Proficiency in numeracy and computer literacy

• Ability to work under pressure and meet targets

Core Competencies

• Planning and organisation

• Customer focus and service delivery

• Leadership and supervision

• Commercial awareness

• Problem-solving and analytical thinking

• Resilience and adaptability

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