Job Description

Clicks Group Careers – Assistant Store Manager

Assistant Store Manager

Company: Clicks Group Careers

Job Purpose:
Support the Store Manager in ensuring the efficient operation of the store and delivering service excellence by driving sales, building customer loyalty, and meeting sales, profit, and compliance targets to strengthen the brand’s competitive advantage.

Job Objectives:

• Drive the store’s financial performance by maximizing sales through promotional activities, cross-selling, upselling, and leading superior customer service across the store team.
• Execute all operational activities efficiently, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Oversee in-store visual merchandising to ensure presentation and promotional standards are met and the store appearance aligns with the brand image.
• Support and motivate staff to achieve targets and performance goals, managing the team effectively in the absence of the Store Manager.
• Assist in maintaining daily staff schedules in line with Group labour policies to ensure departments are fully resourced.
• Implement customer service initiatives that enhance the shopping experience, drive loyalty, and achieve club card participation targets.
• Ensure administrative responsibilities are completed efficiently, including time, attendance, and employee records submitted to HR.
• Promote Clicks as the customer’s first-choice health and beauty retailer by living and driving company values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (for external applicants)
• Desirable: Degree in Retail/Business Management
• Minimum 1 year of experience in an assistant store management role within retail/FMCG store operations or successful completion of the Clicks Trainee Store Management Programme
• Experience in financial management, including budgets, profit and loss statements, and financial ratios

Job Knowledge and Skills:

• Understanding and application of financial management principles
• Retail/FMCG experience with merchandising and promotions knowledge
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and industrial relations knowledge
• People management and competency-based interviewing
• Numeracy and analytical skills
• Results and target-oriented
• Planning and organizational skills
• Problem-solving and decision-making
• Strong customer orientation
• Effective communication skills
• Computer literacy

Competencies:

• Following instructions and procedures
• Planning and organizing work
• Delivering results and meeting customer expectations
• Leading and supervising teams
• Working effectively with people
• Analytical thinking
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

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