Area Manager

Clicks Group Careers

Job Objectives

• Implement area-specific business initiatives to achieve market differentiation, driving sales and profit growth through continuous competitor analysis.

• Deliver, monitor and manage financial targets across the area in line with business objectives.

• Ensure consistent execution of internal processes, procedures and compliance standards within the area.

• Identify, escalate and implement continuous improvement initiatives that enhance operational effectiveness and mitigate risk.

• Monitor area performance, analyse trends, report on results and ensure timely corrective actions are taken.

• Generate, analyse and act on management reports, providing feedback within agreed timeframes.

• Drive the company values to position the brand as the customer’s first choice health and beauty retailer.

• Implement, manage and monitor customer service initiatives to deliver an exceptional customer experience and achieve club card participation targets.

• Deliver store expansion and growth objectives for the area, improving convenience and accessibility for customers.

• Implement the people strategy to support ongoing pharmacy and professional development, building capability to meet current and future business needs in line with the Talent and Transformation agenda.

• Support and deliver regional retention strategies to sustain staffing requirements, with a focus on scarce and critical skills.

• Ensure full compliance with HR policies and procedures in line with corporate governance requirements.

Minimum Requirements

Education and Experience

• Essential: Grade 12.

• Desirable: B.Com degree or diploma, or B Pharm qualification in retail, finance management, pharmacy or a related field.

• Minimum of 5 years’ experience in an area management role within a retail operations environment, managing diverse teams.

• Extensive people management experience.

• Proven financial management experience, including budgets, profit and loss statements and financial ratios.

• Pharmacy experience is required.

Job Knowledge and Skills

• Strong understanding of retail, financial and risk management principles.

• Sound business acumen with commercial and entrepreneurial awareness.

• Effective communication and interpersonal skills.

• Strong analytical and decision-making capability.

• Ability to motivate, influence and persuade teams to achieve results.

Essential Competencies

• Deciding and initiating action.

• Leading and supervising.

• Adhering to principles and values.

• Presenting and communicating information.

• Analysing.

• Planning and organising.

• Delivering results and meeting customer expectations.

• Coping with pressures and setbacks.

• Entrepreneurial and commercial thinking.