Permanent Inbound Travel Consultant | Craven Cottage CC
Job Description
Craven Cottage CC Vacancies – Inbound Travel Consultant / Reservationist
Location: Hoedspruit, Limpopo
Company: Craven Cottage CC
Job Type: Permanent
Job Sector: Tourism and Hospitality
Job Title: Inbound Travel Consultant / Reservationist
Company: Craven Cottage CC
Job Summary
Join our passionate team as an Inbound Travel Consultant / Reservationist, where you will craft unforgettable travel experiences for our luxury clientele. You will be responsible for designing bespoke itineraries, managing reservations, and delivering exceptional service to ensure seamless travel adventures across Southern Africa.
Duties
Client Interaction: Handle inquiries, understand client preferences, and provide expert travel recommendations.
Itinerary Planning: Design custom travel plans, including flights, accommodations, transportation, and exclusive activities.
Booking and Reservations: Secure travel arrangements using booking systems and industry software.
Customer Service: Deliver outstanding support, resolve concerns, and ensure client satisfaction.
Sales and Promotion: Upsell travel products, including insurance and premium packages.
Relationship Management: Build and nurture strong connections with clients, suppliers, and partners.
Financial Management: Process payments, manage deposits, and maintain accurate records.
Problem Solving: Address any travel disruptions or emergencies efficiently.
Administrative Tasks: Maintain client data, prepare reports, and stay updated on industry trends.
Requirements
- Grade 12
- Formal qualification in travel & tourism
- Minimum 3 years’ experience in luxury travel consultancy
- Proven track record in designing and selling bespoke regional travel programs
- Exceptional communication and organizational skills
- Proficiency in Excel, Word, and Outlook
- In-depth knowledge of Southern Africa’s top lodges, regional logistics, and luxury travel expectations
- Detail-oriented with the ability to manage complex itineraries under pressure
- Flexibility to support the team during peak periods
- Experience with Tourplan and WETU (advantageous)
- Passion for wildlife, conservation, and creating memorable experiences
- Willingness to attend site inspections, training, and fam trips
- Customer-first attitude and ability to meet tight deadlines
Company: Craven Cottage CC
Recruiter
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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