Job Description

Cashbuild Vacancies – General Assistant

General Assistant

Company: Cashbuild Vacancies

Job Description
The General Assistant is responsible for delivering excellent Customer Service, merchandising stock, ensuring accurate shelf price labelling, and maintaining a clean and safe store environment within the assigned area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year relevant work experience, or Grade 12 without work experience
• Ability to communicate in English and the dominant local language
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist Customers on products and queries
• Resolve Customer complaints professionally

Merchandising Standards

• Merchandize bulk stock safely according to Store layout plans
• Ensure all areas of responsibility are fully merchandised in line with planograms

Housekeeping

• Maintain a tidy area free of obstacles
• Merchandize stock immediately upon receipt
• Ensure aisles are safe and accessible for Customers
• Apply correct shelf price labelling within assigned area
• Complete checklists for canteen, toilet, and shower schedules as required

Safety (OHSA) Requirements

• Comply with OHSA safety standards, including the use of safety gear
• Ensure stock is safely merchandised to allow safe movement for Customers and colleagues
• Report any safety discrepancies to the Store Manager

Stock Loss Management

• Report damaged stock within area of responsibility to the Store Manager

Values

Integrity

• Follow accepted standards and handle sensitive information responsibly
• Keep promises and set realistic expectations
• Demonstrate sincerity and awareness of organisational values

Accuracy

• Handle detailed information carefully and consistently
• Complete tasks in an orderly and precise manner
• Prevent mistakes by checking work thoroughly

Client Focus

• Actively respond to client needs
• Interact with clients in a friendly and professional manner
• Approach client queries with a can-do attitude

Personal Development

• Recognise strengths and weaknesses and focus on self-improvement
• Pursue training and learning opportunities to broaden knowledge
• Request and apply feedback to enhance personal growth

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