Job Description

Dischem Vacancies – Trainee Manager

Trainee Manager

Company: Dischem Vacancies

Job Description
Dis-Chem Pharmacies is seeking Trainee Managers for its Durban stores to build a strategic talent pool. The role is designed to prepare individuals with specific skills, qualifications, and attributes for future managerial opportunities within the company.

Minimum Requirements

Essential

• Grade 12 / Matric

• 1–2 years’ experience in retail management disciplines, including stock management, cash handling, reporting, expense control, and customer service

• Computer literate – MS Office

• Willing and able to work retail hours

• Valid driver’s license

• Own reliable transport

Advantageous

• Diploma in Financial, Administration, or a relevant 3-year Diploma

Job Specification

Inventory Management

• Process goods in transit, cycle counts, stock takes, and manage shrinkage

• Maintain accurate stock levels and ensure efficient stock flow to the sales floor

• Support ordering of FMCG, Health, and Beauty products to maintain correct stock levels

Sales Floor & Receiving

• Assist with planning, implementing, and maintaining promotional stock displays

• Ensure labeling, pricing, and layout standards are adhered to

• Support goods receiving duties in line with standard operating procedures

• Ensure transaction integrity for incoming goods receipts and outgoing returns

• Assist with daily reconciliation of ZMove Packs

Sales Targets

• Support achieving store sales targets across FMCG, Health, and Beauty

• Collaborate with heads of departments to meet targets

• Assist in executing promotions and coordinating with other stores for knowledge sharing

• Monitor market trends and competitor activity

• Support the development of strategies to increase market share, store traffic, and profitability

Point of Sale Operations & Finance

• Assist with daily cash-ups and reconciliation of packs and paperwork

• Support efficient scheduling and service at the point of sale

• Monitor store expenses and stock adjustments

• Support transaction integrity and ensure completeness and accuracy of branch transactions

• Assist with improving cashier productivity and controlling overtime

• Support audits and financial reporting as required

Customer Service

• Assist in addressing customer complaints and compliments promptly

• Ensure customer request systems are operational and actioned daily

• Promote loyalty signups and manage accurate processing of points

• Provide feedback to customers regarding queries and complaints

HR Process Support

• Assist with people administration, including leave, scheduling, and staff file management

• Support HR processes and documentation in compliance with procedures

• Manage workforce system (KRONOS) transactions and data

• Ensure employees receive necessary training and collate feedback

Trainee Programme Adherence

• Participate in meetings, workshops, and learning opportunities

• Assist managers with tasks for on-the-job learning

• Complete required learning programs and assessments

• Maintain a Portfolio of Evidence and ensure sign-off with Regional Admin Manager

Competencies
Essential

• Knowledge of retail store management disciplines with retail administration experience

• Ability to analyze situations, evaluate options, and make informed decisions

• Follow business guidelines, regulations, principles, and standards

• Effective communication and active listening skills

• Emotional intelligence, conflict management, and counseling skills

• Detail-oriented, organized, and able to manage multiple priorities

Special Conditions of Employment

• Willing and able to work retail hours

• Local travelling – valid driver’s license and reliable transport

• South African citizen

• Clear credit and criminal records

Remuneration and Benefits

• Market-related salary

• Medical aid

• Provident fund

• Staff account

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