Service Advisor – Value Logistics

Purpose of the Role
The Service Advisor is responsible for the effective administration and coordination of workshop job cards, outwork processes, and customer service activities. This role ensures accurate job card management, efficient handling of outwork quotations and purchase orders on Embrace, and professional communication with customers. The Service Advisor supports operational efficiency by maintaining minimal work-in-progress levels, producing accurate reports, and upholding high standards of administration, housekeeping, health and safety, and customer service.

Key Responsibilities

Job Card Management

• Open, update, and close job cards accurately and timeously

• Capture labour entries correctly and ensure valid start and end dates

• Apply correct fault codes in line with prescribed guidelines

• Monitor and update job card status and location regularly

• Process all outwork requirements against relevant job cards

• Ensure accurate costing and proper closure of all job cards

Outwork – Quotes and Orders

• Request and obtain supplier quotations as required

• Create and manage purchase orders on Embrace

• Ensure all quotes and requisitions are approved and signed off by management

• Upload approved quotations to Embrace and submit orders to suppliers upon approval

• Submit signed invoices and delivery notes with purchase order packs for GRV processing

Customer Service

• Provide clear, accurate, and timely service updates to customers

• Handle customer queries in a professional, courteous, and customer-focused manner

Work in Progress (WIP) Control

• Maintain minimal open job cards at all times

• Resolve job card issues promptly to prevent delays

• Generate, review, and manage daily WIP reports

• Supply WIP reports to management as requested

Reporting and Administration

• Compile and submit daily and monthly job card and Atajo reports

• Maintain and update the purchase order register

• Perform weekly filing and document control

• Monitor and record time and attendance

• Assist with stock takes when required

• Ensure all documentation is accurate, complete, and up to date

Housekeeping, Health and Safety

• Maintain a clean, organised, and professional work environment

• Comply fully with all health and safety regulations and company procedures

Minimum Requirements

• Grade 12 (Matric)

• Minimum of 1 year’s experience in a Service Advisor or similar role

• Experience in the Retail Motor industry will be advantageous

Skills and Competencies

• High level of administrative accuracy

• Strong time management and prioritisation skills

• Customer-focused approach

• Proficiency in Microsoft Office Suite

• Problem-solving and analytical ability

• Excellent organisational and planning skills

• Flexibility and adaptability

• Strong verbal and written communication skills