Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Purpose

The General Assistant is responsible for delivering excellent customer service in the store while ensuring effective merchandising, accurate shelf price labelling, and high standards of housekeeping within the assigned area of responsibility.

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with at least one year of relevant work experience, or

• Grade 12 with no related work experience

• Ability to communicate effectively in English and the dominant local language

• Valid South African ID or work permit

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work efficiently under pressure

Key Performance Areas

Customer Service

• Advise and assist customers with correct product selection and general enquiries

• Assist in resolving customer complaints in a professional and timely manner

Merchandising Standards

• Merchandise bulk stock safely in line with the approved store layout plan

• Ensure the designated area is fully merchandised according to layout requirements and planograms

Housekeeping

• Maintain a clean, safe, and obstacle-free work area at all times

• Ensure stock is merchandised immediately after receipt

• Allow customers safe access through aisles without risk of injury or inconvenience

• Ensure correct shelf price labelling within the area of responsibility

• Complete required housekeeping checklists, including canteen and toilet/shower schedules

Safety (OHSA) Compliance

• Comply with OHSA requirements, including correct use of safety equipment

• Ensure racking and bulk stock are merchandised safely for customers and colleagues

• Report any safety risks or discrepancies to the Store Manager

Stock Loss Control

• Identify and report damaged stock within the area of responsibility to the Store Manager

Values and Competencies

Integrity

• Adhere to accepted standards and ethical practices

• Keep commitments and act with honesty and professionalism

• Handle sensitive information with care and discretion

Accuracy

• Work in an organised and orderly manner with strong attention to detail

• Ensure tasks are completed accurately from start to finish

• Proactively prevent and identify errors

Client Focus

• Identify and respond proactively to customer needs

• Engage with customers in a friendly, helpful, and welcoming manner

• Demonstrate a positive, solution-oriented approach

Personal Development

• Actively identify areas for self-improvement and skills development

• Participate in training and learning opportunities

• Seek feedback to enhance performance and professional growth

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