Full-Time Stock In Transit & Returns Specialist | Value Logistics Vacancies
Job Description
Value Logistics Vacancies – Stock In Transit & Returns Specialist
Job Location: Johannesburg, Gauteng
Job Type: Full-Time
Job Sector: Logistics
Stock In Transit & Returns Specialist – Value Logistics
Purpose of the Job
The Stock In Transit & Returns Specialist at Value Logistics ensures seamless stock movement between facilities, accurate tracking of goods in transit, and efficient handling of returns and collections. This role focuses on maintaining supply chain integrity, resolving issues promptly, and enhancing customer satisfaction through clear communication and timely reporting.
Key Responsibilities
Operational
- Serve as the primary point of contact for customer queries regarding logistics, deliveries, and returns.
- Proactively follow up on delivery schedules, ETAs, PODs, misrouted parcels, missing shipments, and incorrect details, ensuring timely responses.
- Compile and send daily reports on Value & Customer Failures to the customer.
- Resolve logistics-related delivery issues, including returns and re-deliveries.
- Extract, update, and distribute the Warehouse Order Tracking/WIP report daily, addressing any exceptions.
- Monitor orders via the Freight Management Detail report for assigned warehouse customers.
- Ensure timely order dispatch by coordinating with Logistics & Express branches.
- Adjust delivery dates for delayed orders based on agreed customer terms and logistical constraints.
- Communicate cancelled orders and collections to the warehouse team without delay.
- Address customer complaints professionally, ensuring swift resolution.
- Manage same-day and priority deliveries, keeping customers updated throughout the process.
- Submit the daily priority list to the Customer Service Supervisor by 4:00 pm.
- Track overdue status codes, following up with relevant Warehouse & Logistics teams until POD confirmation.
- Log internal and external queries on the Customer Service Query Logging system daily.
- Assist other customer accounts or service functions as needed.
Minimum Requirements
- Grade 12 (Matric).
- Relevant diploma or certificate in logistics, supply chain, or customer service (preferred).
- 2–3 years of experience in customer service or logistics support.
- Prior logistics/supply chain industry experience is advantageous.
- Proficiency in MS Office.
Skills Required
- Exceptional customer service abilities.
- Logistics and supply chain expertise.
- Strong data entry and management skills.
- Problem-solving and conflict resolution.
- Effective time management.
- Ability to multitask under pressure.
- Experience in report preparation.
Job Location
Elandsfontein, Gauteng, Johannesburg
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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