Permanent Client Care Coordinator | ISTA Solutions
Job Description
ISTA Solutions Vacancies – Client Care Coordinator (ABA Services) – EST Hours (Remote)
Location: South Africa
Company: ISTA Solutions
Job Type: Permanent
Job Sector: Healthcare – Behavioral Health
Job Title: Client Care Coordinator (ABA Services) – EST Hours (Remote)
Company: ISTA Solutions
ISTA Solutions is a dynamic and fast-growing BPO company specializing in providing top-tier operational support to U.S.-based businesses. As a direct extension of our clients’ teams, we deliver high-quality service with precision, efficiency, and a personal touch.
We are seeking a Client Care Coordinator to support a US-based ABA therapy services provider (Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs)). In this role, you will be the primary point of contact for families, ensuring a smooth and supportive ABA therapy journey by managing onboarding, authorizations, scheduling, and communication while optimizing service quality.
Key Responsibilities:
- Serve as the main liaison between families and the clinical team throughout the ABA therapy process.
- Manage client onboarding, including documentation and insurance authorization tracking.
- Coordinate schedules for clients and clinical staff using digital scheduling tools.
- Maintain and organize client records to ensure compliance and adherence to quality standards.
- Collaborate with BCBAs, RBTs, and administrative teams to facilitate efficient service delivery.
- Provide empathetic, professional communication to families, addressing inquiries and concerns.
- Identify and implement improvements in workflows and client support processes.
- Support team performance by enhancing communication and operational efficiency.
Requirements:
- Prior experience in care coordination, case management, or administrative roles in healthcare or ABA services (preferred).
- Excellent English communication skills (written and verbal).
- Strong organizational and multitasking abilities.
- Quick learner with the ability to adapt to new systems.
- Detail-oriented with a proactive problem-solving approach.
- Compassionate and professional with a focus on client care and confidentiality (HIPAA compliance).
Work Conditions:
- Remote Position – Must be available to work EST hours (Mon-Fri, 9 AM – 6 PM EST).
- Mandatory Fiber Internet – Minimum 25 Mbps upload/download with wired Ethernet connection.
- Power Backup Required – Must have a reliable solution for load-shedding/power outages.
Applications will only be considered if all requirements are met. If you are not contacted within 14 working days, your application has been unsuccessful.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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