Permanent IT Team Leader – Control Room Operations & Infrastructure | Tsebo Solutions Group Vacancies
Job Description
Tsebo Solutions Group Vacancies – IT Team Leader – Control Room Operations & Infrastructure
Location: Cape Town, Western Cape
Company: Tsebo Solutions Group
Job Type: Permanent
Job Sector: Information Technology
IT Team Leader – Control Room Operations & Infrastructure at Tsebo Solutions Group
Are you a dynamic IT professional with a passion for innovation and leadership? Join Tsebo Solutions Group as an IT Team Leader – Control Room Operations & Infrastructure and take charge of our Control Room technologies and infrastructure. In this pivotal role, you will oversee IT operations, ensure robust network security, manage vendor relationships, and drive technological advancements. If you thrive in a fast-paced, mission-critical environment and have a knack for strategic oversight, we want to hear from you!
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group delivers reduced costs, risk, and complexities while enhancing quality, efficiency, and productivity. Our expertise spans Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, and Remote Camps. Developing our people—the heart of Tsebo—is the foundation of our purpose, ensuring a skilled team deeply attuned to our clients’ needs.
Duties & Responsibilities
IT Operations Management
- Oversee IT operations across all Control Rooms and administrative sites.
- Identify inefficiencies and implement process improvements.
- Standardize IT procedures and ensure compliance with best practices.
- Coordinate with Group IT to align strategies and operations.
Infrastructure & Network Security
- Manage and maintain networks, servers, and core IT infrastructure.
- Ensure robust network security practices, including firewalls and endpoint protection.
- Oversee infrastructure uptime, stability, and scalability.
- Manage vendor relationships and ensure timely service delivery.
- Conduct regular audits and disaster recovery simulations.
Support Services & Escalation Management
- Oversee end-user IT support for Control Room personnel.
- Handle Tier 3 support escalations for control centres.
- Document support processes, incidents, and solutions.
- Manage a dedicated Support Technician or contractor for first-level support.
- Design and manage an on-call rotation for support.
Research, Innovation & Development
- Identify emerging technologies to enhance Control Room capabilities.
- Drive Proof-of-Concept (POC) initiatives from proposal to implementation.
- Collaborate with vendors and internal teams on new tech deployments.
- Lead technical rollouts across national sites, ensuring scalability and training.
- Support business development with technology strategies.
Skills and Competencies
Technical Skills:
- Solid understanding of LAN/WAN networking, network security protocols, server infrastructure, and cloud integrations.
- Proficiency in endpoint security, VPNs, VLANs, and firewall administration.
- Familiarity with Control Room technologies, CCTV integration, VMS platforms, and data center environments.
- Hands-on experience managing Windows Server, Active Directory, remote monitoring tools, and Helpdesk ticketing systems.
Soft Skills:
- Strong leadership, decision-making, and delegation abilities.
- Excellent communication and interpersonal skills, able to translate technical language to operational teams.
- Analytical thinker with a proactive approach to troubleshooting and problem resolution.
- Ability to manage stress and perform under pressure, with strong time management skills.
Qualifications
- Grade 12.
- Relevant tertiary qualification.
- Minimum of 5–7 years in IT operations or infrastructure management, preferably in a 24/7 mission-critical environment (e.g., security, emergency services, financial control rooms).
- Experience with network management, vendor oversight, and support structures.
If you’re ready to lead and innovate in a high-impact IT environment, apply now to be part of Tsebo Solutions Group!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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