Permanent Pharmacist Assistant QPB – Clicks Group Careers
Job Description
Clicks Group Careers – Pharmacist Assistant QPB
Clicks Group is currently seeking a qualified Pharmacist Assistant QPB to join our team. This role is focused on delivering pharmaceutical care and exceptional administrative support within the dispensary, in line with company Standard Operating Procedures. The ideal candidate will be passionate about customer service and accuracy, and committed to ensuring patient satisfaction.
Role Purpose
The Pharmacist Assistant QPB is responsible for supporting dispensary operations by administering prescriptions, managing patient profiles, and providing efficient and confidential service to customers and healthcare professionals.
Key Responsibilities
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Professionally interact with customers, maintaining strict confidentiality and adhering to SOPs and timelines
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Accurately capture and administer scripts and claims
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Manage and update patient profiles with precision and attention to detail
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Communicate with healthcare professionals as needed to resolve queries
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Handle patient queries effectively and follow up to ensure resolution
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Assist with chronic medication authorisations and manage related processes
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Collaborate with other departments to support overall pharmacy operations
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Perform general dispensary administration and assist with various operational tasks
Required Knowledge
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Solid understanding of pharmaceutical products, including OTC items
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Working knowledge of SAPC regulations and relevant healthcare legislation
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Experience with chronic medication authorisation processes
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Strong focus on ethical compliance and customer service
Skills and Competencies
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Excellent computer skills, including proficiency in MS Office
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Strong communication skills and the ability to work with diverse customers and teams
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High level of accuracy and attention to detail
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Ability to work independently and take initiative
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Effective time management and adaptability
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Resilience and the ability to perform under pressure
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Bilingual (must include English)
Minimum Requirements
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Minimum of 1 year experience as a Pharmacist Assistant Post Basic
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Further Education and Training Certificate: Pharmacist Assistance (essential)
Key Competencies
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Adhering to principles and values
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Working well with others
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Delivering results and meeting customer expectations
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