Job Description

Cashbuild Vacancies – Store Manager

Store Manager – Cashbuild Vacancies

Job Description
Drive profitable market growth and protect market share within the store, in line with the store, divisional, and company strategy. Lead all store operations, ensuring high standards in customer service, stock management, safety, and staff performance.

Requirements

• Grade 12 with 3 years of retail management experience, or 5 years of related retail management experience
• Strong business acumen and leadership skills
• Ability to work under pressure and manage multiple priorities
• Basic computer literacy
• Strong administrative and human resources management skills
• Knowledge of Health and Safety legislation (OHSA or relevant local legislation)
• Own transport with a valid driver’s license preferred
• Own cell phone
• High attention to detail

Key Performance Areas

Strategic Management

• Develop and implement store strategic plans aligned with divisional initiatives
• Monitor performance against strategic goals and adjust plans as needed

Grow and Protect Market Share

• Achieve sales budgets and growth objectives
• Promote customer loyalty programs and third-party credit
• Develop action plans to protect the market from competitors
• Implement and update store business plans

Customer Service

• Implement and monitor customer service strategy
• Maintain effective delivery services and grow the VIC and charge card client base
• Recommend product range improvements to meet market needs

Asset Control

• Manage shrinkage and protect store assets (cash, stock, and fixed assets)
• Manage store debtors and recommend security enhancements
• Ensure physical security measures are in place and maintained

Business Trade Licenses

• Ensure all relevant trade licenses are current and renewed on time

Human Resource Management

• Manage staffing levels according to company strategy
• Implement succession planning and career development
• Maintain open communication with staff and employee forums
• Oversee training, development, and employee relations

Maintaining Store Standards

• Conduct daily floor walks and implement action plans where necessary
• Ensure compliance with company standards, merchandising policies, and housekeeping
• Maintain “Ready for Business” standards and store lighting, racking, and equipment

Stock Management

• Ensure stock is ordered, received, and cleared according to policy
• Manage damaged, slow-moving, obsolete, and excess stock as per policy

Store Safety (OHSA) Standards

• Ensure compliance with local OHSA or relevant legislation
• Complete required safety checklists and appoint OHSA representatives
• Investigate, report, and manage OHSA incidents

Expense Management

• Manage store expenses in line with the financial model and budget

Insurance Claims Administration

• Report and liaise with insurers regarding incidents and claims
• Submit all required documentation accurately and on time

Management of the CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies

Leadership

• Inspire and motivate staff, delegate effectively, and recognize good performance

Result-Oriented

• Focus on achieving objectives, persevere under adversity, and ensure results are delivered

Planning

• Organize activities efficiently, set priorities, and maintain realistic plans

Delegation

• Assign tasks clearly with responsibility, provide guidance, and monitor progress

Performing Under Pressure

• Maintain consistent performance and deliver results despite setbacks

Market Orientation

• Stay informed about market trends, competitors, and opportunities to grow the business

Integrity

• Uphold professional standards, keep promises, handle sensitive information responsibly

Accuracy

• Handle information carefully, prevent errors, and ensure tasks are completed accurately

Client Focus

• Respond proactively to client needs, provide friendly service, and address issues with a can-do approach

Personal Development

• Recognize personal strengths and weaknesses, seek learning opportunities, follow training programs, and use feedback for growth

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