Job Description

Dischem Vacancies – Retail Store Assistant

Retail Store Assistant

Company: Dischem Vacancies

Job Description
Dis-Chem Pharmacies is seeking a dedicated and customer-focused Retail Store Assistant to support the efficient operation of the store. The role is responsible for assisting with daily operational and administrative functions while ensuring that company policies, procedures, and service standards are consistently met.

Minimum Requirements

Essential

• Grade 12 / Matric

• Basic computer skills (Word, Excel, Outlook, and SAP)

• Previous retail experience

Job Responsibilities

• Manage and report customer compliments and complaints to management

• Build and maintain professional relationships with customers

• Resolve customer stock queries efficiently and accurately

• Communicate effectively with customers regarding feedback and follow-ups

• Assist customers with enquiries and refer them to relevant departments when required

• Adhere to customer turnover per hour targets in line with company benchmarks

• Manage point-of-sale shorts and overs, including cash floats

• Process refund and return transactions accurately

• Ensure back shopping and returned goods are handled according to procedures

• Verify deliveries and invoices to ensure accuracy

• Assist the Receiving Manager with logging and managing Distribution Centre claims

• Control and manage high-risk stock

• Prepare daily run reconciliations

• Order, receive, and manage branch change requirements to support efficient cashier operations

• Maintain effective liaison with internal and external stakeholders

• Ensure accurate document control, including floats, petty cash, and cash on hand

Competencies

Essential

• Strong retail administration and operational knowledge

• Customer-focused with strong interpersonal skills

• Team player with leadership and management capabilities

• Trustworthy, honest, and reliable

• Ability to work under pressure and meet deadlines

Special Conditions of Employment

• South African citizen

• Clear criminal and credit record

• Valid driver’s license and/or reliable transport

Remuneration and Benefits

• Market-related salary

• Medical aid

• Provident fund

• Staff account

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