Pharmacy Manager – Clicks Group Careers

Job Purpose

The Pharmacy Manager is responsible for ensuring the efficient operation of the dispensary and clinic while delivering service excellence. The role leads and directs the pharmacy team to provide high standards of pharmaceutical care, achieve sales and compliance targets, and maintain a competitive advantage for the brand.

Job Objectives

• Provide and ensure high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and professional patient advice in line with Good Pharmacy Practice, legal requirements, and SAPC regulations

• Manage and control all dispensary operations, including stock management, shrinkage control, housekeeping, and administration in accordance with company standards and regulatory requirements

• Ensure the financial viability of the dispensary through effective financial management, achievement of dispensary and clinic targets, and proactive expense control

• Build a competent, motivated, and high-performing pharmacy team through effective recruitment, leadership, performance management, and ongoing development of employees, learners, and interns

• Schedule staff in line with labour policies and operational requirements, ensuring accurate time and attendance records and HR submissions

• Drive customer service excellence initiatives that enhance the customer experience, build loyalty, and achieve ClubCard participation targets

• Ensure strong integration and collaboration between the pharmacy, clinic, and healthcare aisles to deliver a comprehensive healthcare offering

• Promote and live the company values in support of the Group’s vision to be the customer’s first choice health and beauty retailer

• Drive alignment and integration between store operations, pharmacy, and clinic teams

• Foster a high-performance culture that delivers employee engagement, customer satisfaction, and shareholder value

Minimum Requirements

Education and Experience

• Essential: Registered Pharmacist with the South African Pharmacy Council

• Essential: Minimum of 2 years’ experience post community service

• Essential: At least 1 year of people management experience

• Essential: Registered with SAPC as the Responsible Pharmacist

• Desirable: Retail pharmacy experience

• Desirable: Experience with Unisolv

Job Knowledge and Skills

• In-depth knowledge of SAPC regulations and relevant pharmacy legislation

• Ethical practice and strong compliance orientation

• Knowledge of stock, cost, risk, and compliance management

• Strong patient care, counselling, and customer service expertise

• Knowledge of labour legislation and employee relations practices

• Sound financial management and commercial acumen

• Competency-based interviewing skills

• Strong leadership, coaching, mentoring, and tutorship capability

• Results-driven with strong planning and organisational skills

• Effective problem-solving and decision-making skills

• Strong interpersonal and customer-focused communication skills

• Computer literacy and system proficiency

Essential Competencies

• Leading and supervising

• Delivering results and meeting customer expectations

• Planning and organising

• Relating and networking

• Following instructions and procedures

• Coping with pressure and setbacks

• Entrepreneurial and commercial thinking

• Working effectively with people

• Adhering to principles and values