Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Overview
Cashbuild Vacancies is seeking a proactive and customer-oriented General Assistant to support daily store operations. This role is responsible for delivering excellent customer service, maintaining merchandising standards, ensuring accurate shelf pricing, and upholding housekeeping and safety standards within the assigned area.

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with 1 year related work experience, or Grade 12 without experience
• Ability to communicate effectively in English and the dominant local language
• Valid South African ID or work permit
• Basic numerical skills and ability to perform accurate calculations
• Willingness to work shifts, weekends, and public holidays
• Ability to work efficiently under pressure

Key Performance Areas

Customer Service

• Provide knowledgeable advice and assistance to customers regarding products and queries
• Address and help resolve customer complaints in a professional manner
• Create a welcoming and helpful shopping environment

Merchandising Standards

• Merchandise bulk stock safely according to the store layout plan
• Ensure your area of responsibility is fully stocked and aligned with approved planograms
• Replenish and organize stock promptly after receiving deliveries

Housekeeping

• Maintain a clean, safe, and organized area free from obstacles
• Ensure customers can move safely and comfortably within your section
• Maintain accurate and clear shelf price labelling
• Complete required checklists, including canteen and restroom schedules, when assigned

Safety (OHSA) Compliance

• Follow all safety procedures and wear required protective gear
• Ensure racking and bulk stock are merchandised safely for customers and colleagues
• Report any safety hazards or discrepancies to the Store Manager

Manage Stock Loss

• Identify and report damaged or defective stock within your area to the Store Manager

Core Values and Competencies

Integrity

• Act in accordance with ethical standards and company policies
• Keep commitments and demonstrate honesty in all tasks
• Handle sensitive information responsibly

Accuracy

• Pay close attention to detail in merchandising and pricing
• Work in a structured and orderly manner
• Check work carefully to prevent errors

Client Focus

• Respond positively and proactively to customer needs
• Demonstrate a friendly and solution-driven approach
• Ensure customers feel valued and supported

Personal Development

• Take initiative in improving skills and knowledge
• Participate in training and development opportunities
• Seek feedback to continuously improve performance

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