Job Description

Pepkor Vacancies – EDC Administrator

EDC Administrator

Company: Pepkor Vacancies

About the Role:
Pepkor is seeking a detail-oriented EDC Administrator to manage end-to-end administrative functions across the Collections and Recoveries portfolios. This role provides essential support for external debt collection processes and ensures compliance, reporting, and efficient query resolution.

Key Responsibilities:

Daily Activities:

• Resolve and escalate queries according to SLA.
• Provide administrative support to External Debt Collectors (EDC).
• Ensure compliance with the company’s Collections strategy.
• Conduct performance reporting and reconciliations with EDC.
• Analyse and optimise the collections book.
• Respond to dispute-related queries from external collectors and service providers.
• Liaise with other departments as required.
• Manage monthly settlements and reconciliations.
• Draft response emails to queries and present monthly updates to management.

Administration:

• Capture all leave transactions on ESS accurately.
• Submit overtime requests to management in a timely manner.
• Manage CAS administration effectively.

Adherence & Compliance:

• Follow all company policies and procedures, including Absence Management, House Rules, and Disciplinary Policy.

Ad-Hoc Responsibilities:

• Contribute to team objectives and accomplish related tasks as needed.
• Support the implementation of new initiatives to improve Recoveries operations.
• Action additional instructions from management as required.

Qualifications & Experience:

• Grade 12 or NQF Level 4.
• Minimum of 6 months’ experience in a similar administrative role, preferably within financial services, collections, or retail sectors.
• Experience in query management within a Collections & EDC environment is preferred.

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