Job Description

Value Logistics Vacancies – Back Door Specialist

Back Door Specialist – Value Logistics

Purpose of the Role
The Back Door Specialist is responsible for visiting assigned retail stores and distribution centres to ensure efficient back door operations, reduce operational failures, and support seamless stock flow. The role focuses on building strong working relationships with store teams, DCs, and Value Logistics operations while identifying, managing, and resolving back door–related challenges to improve turnaround times and service delivery.

Key Responsibilities

Operational Support and Relationship Management

• Build, maintain, and strengthen relationships with store back doors, distribution centres, and internal operational teams

• Conduct on-site visits to each assigned back door at least once per month

• Develop a thorough understanding of back door processes, including receiving, dispatch, and returns, to ensure compliance and operational efficiency

• Maintain and update back door and DC requirements on a monthly basis

Issue Resolution and Performance Improvement

• Provide hands-on support to back door teams by identifying operational challenges and coordinating resolutions with relevant Value Logistics operations

• Ensure agreed actions are driven to completion within defined deadlines

• Monitor, improve, and optimise back door turnaround times

• Manage and support the smooth processing of bookings, escalating any potential risks that may delay offloading of Value Logistics vehicles

• Implement and promote the use of technology and system integrations to enhance back door efficiency and process compliance

• Drive initiatives and procedures aimed at minimising stock returns

Minimum Requirements

• Grade 12 (Matric)

• Logistics, Warehousing, or Supply Chain qualification advantageous

• Minimum of 2 years’ experience in retail and distribution centre back door operations, including audits and resolving delayed offloading issues

• Own reliable transport

Skills and Competencies

• Computer literacy

• Strong verbal and written communication skills

• Excellent organisational ability

• Strong attention to detail with the ability to identify discrepancies

• Data analysis capability

• Advanced problem-solving and negotiation skills

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