Permanent Assistant Store Manager – Clicks Group Careers
Job Description
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Clicks Group Careers – Assistant Store Manager
Assistant Store Manager – Clicks Group Careers
Introduction
Are you passionate about retail and delivering service excellence? Do you have the confidence to drive sales, build customer loyalty, and create a competitive advantage for the brand? We have an exciting opportunity for an Assistant Store Manager to join our team. You will report directly to the Store Manager and play a key role in ensuring the store operates efficiently while delivering an exceptional customer experience.
Duties & Responsibilities
Job Purpose:
Support the Store Manager in ensuring smooth store operations and service excellence by driving sales, building customer loyalty, and achieving sales, profit, and compliance targets.
Key Objectives:
- Achieve the store’s financial performance by executing promotions, driving cross-selling and up-selling initiatives, and delivering superior customer service.
- Manage operational activities including expenses, stock control, shrinkage, housekeeping, and administration.
- Ensure in-store visual merchandising meets brand standards and enhances the customer experience.
- Motivate and guide staff to achieve performance goals, stepping in for the Store Manager when required.
- Maintain daily work schedules in line with labour policies to ensure departments are adequately staffed.
- Implement customer service initiatives that drive loyalty and club card participation.
- Complete administrative duties efficiently, including employee records, weekly time and attendance submissions to HR.
- Champion the brand’s values to ensure Clicks remains the customer’s first-choice health and beauty retailer.
Desired Experience & Qualifications
Education & Experience:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (for external applicants)
- Desirable: Degree in Retail or Business Management
- Minimum 1-year experience in an assistant store management role within retail/FMCG operations, or successful completion of the Clicks Trainee Store Management Programme
- Experience in financial management, including budgets, profit and loss statements, and financial ratios
Job Knowledge & Skills:
- Understanding and application of financial management principles
- Retail/FMCG background, including merchandising and promotions
- Knowledge of stock, cost, risk, and compliance management
- Customer service excellence
- Labour legislation and IR practices
- People management and competency-based interviewing
- Numeracy skills, planning, problem-solving, and results-driven mindset
- Strong customer orientation and communication skills
- Computer literacy
Essential Competencies:
- Following instructions and procedures
- Planning and organising
- Delivering results and meeting customer expectations
- Working with people
- Analytical thinking
- Leading and supervising
- Entrepreneurial and commercial thinking
- Coping with pressures and setbacks
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