Job Description

Cashbuild Vacancies – General Assistant

General Assistant

About the Role
The General Assistant is responsible for delivering comprehensive Customer service in-store, ensuring proper merchandising of stock, accurate shelf price labelling, and maintaining housekeeping standards within the designated area of responsibility.

Key Responsibilities

Customer Service

• Advise and assist Customers on product selection and queries.
• Support in resolving Customer complaints efficiently and professionally.

Merchandising Standards

• Ensure bulk stock areas are merchandised safely according to the Store layout plan.
• Maintain all areas of responsibility fully merchandised and compliant with planograms.

Housekeeping

• Keep assigned areas free of obstacles and ensure stock is merchandised immediately upon receipt.
• Ensure Customers can move safely through aisles without risk or inconvenience.
• Maintain correct shelf price labelling within your area.
• Complete daily checklists for canteen, toilet, and shower schedules as required.

Safety (OHSA) Compliance

• Follow all safety guidelines, including the use of appropriate safety gear.
• Ensure stock and racking within your area are safely merchandised for Customers and colleagues.
• Report any safety or compliance discrepancies to the Store Manager.

Stock Loss Management

• Identify and report damaged stock within the area of responsibility to the Store Manager.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year relevant work experience, or Grade 12 without experience.
• Strong communication skills in English and the local dominant language.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays.
• Ability to work effectively under pressure.

Core Values

Integrity

• Uphold accepted standards, maintain sincerity, handle sensitive information carefully, and keep promises.

Accuracy

• Handle detailed information attentively, work in an orderly manner, and prevent mistakes by checking work consistently.

Client Focus

• Respond proactively to Customer needs, provide friendly assistance, and approach challenges with a can-do attitude.

Personal Development

• Recognize personal strengths and weaknesses, seek opportunities for growth, engage in relevant training, and actively use feedback to improve skills.

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