Job Description

Pick n Pay Careers – Customer Service Manager

Overview:

We are seeking a dedicated Customer Service Manager to provide exceptional service and uphold Pick n Pay’s values within the community. This role involves managing customer interactions, ensuring high service standards, and maintaining effective communication.

Minimum Requirements:

• Matric/Grade 12
• 12-18 months of face-to-face customer service experience
• Basic computer literacy (MS Office)

Competencies:

• Strong ability to read and interpret reports
• Attention to detail
• Excellent communication skills
• Team-oriented with strong problem-solving abilities
• Reliable, trustworthy, and ethical
• Effective time management skills
• High level of integrity

Key Responsibilities:

Customer Service:

• Provide outstanding customer service and handle both informal and formal feedback
• Maintain and update the Customer Complaint Chart
• Conduct store audits to ensure service standards are met

Store Standards:

• Ensure compliance with Standard Operating Procedures (SOPs)
• Uphold and enforce store standards and practices

Communication:

• Facilitate clear and effective communication both informally and formally
• Manage and address customer feedback

Training:

• Oversee and support staff training initiatives
• Ensure adherence to training and development plans

Social Responsibility:

• Engage with the community and handle informal and formal feedback
• Collaborate with local newspapers for community outreach

Administration:

• Manage administrative tasks and ad-hoc projects
• Develop and execute project plans

Leading Self:

• Manage personal performance and development
• Adhere to the Individual Performance Agreement (IPA) and Personal Development Plan (PDP)

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