Site Supervisor – Value Logistics

Purpose of the Role
The Site Supervisor is responsible for coordinating and supervising transport and fleet operations to ensure efficient, safe, and compliant delivery services. This role oversees driver management, vehicle readiness, route planning, dispatch activities, and adherence to operational procedures, including accident, product claim, and breakdown protocols, while maintaining high service standards for customers.

Key Responsibilities

Operational Management

• Supervise driver attendance, absenteeism, and availability to ensure optimal staffing levels on site

• Coordinate driver requirements with labour brokers and regional management

• Ensure accurate recording of driver hours for weekly wage reporting

• Manage and control all fuel-related processes, including refuelling, fuel consumption tracking, card usage, and reconciliations

• Ensure fleet condition complies with operational and safety standards

• Coordinate daily route planning, vehicle loading and offloading, documentation handovers, and driver dispatch

• Ensure compliance with procedures for accident claims, product claims, and vehicle breakdowns

• Maintain effective communication with regional management regarding operational activities

• Debrief driver trip sheets and verify data against vehicle tracking systems

• Supervise pre- and post-trip inspections, logbooks, workshop bookings, and COF compliance

• Manage ad hoc vehicle requirements as operational needs arise

• Ensure all driver documentation is valid and current, including licences, PDPs, medical certificates, and specialist permits

• Control the issuance and use of PPE and uniforms for all on-site staff

• Ensure vehicle tracking systems are fully operational and coordinate repairs where required

• Maintain high housekeeping standards and a clean, safe working environment

• Conduct monthly vehicle panic button tests and tyre surveys

• Ensure all deliveries align with front-end planning requirements

• Confirm accurate trip ID allocation, route closure, and system updates daily

• Verify that all loads are safe and secure prior to dispatch

• Secure vehicle keys, fuel cards, and mobile devices at the end of each shift

Administration & Reporting

• Compile, supervise, and submit daily, weekly, and management operational reports, including utilisation, absenteeism, fleet, fuel, tracking, and performance reports

• Supervise the completion, handover, and sign-off of all customer-related documentation

Customer Service & Performance Management

• Build and maintain strong customer relationships by consistently meeting service level requirements

• Monitor and manage customer KPIs and service levels to ensure targets are achieved

• Prepare and present customer KPI reports, operational feedback, and highlight any service constraints proactively

Minimum Requirements

• Grade 12 (Matric)

• Minimum of 2 years’ relevant experience within a warehousing or logistics environment

Skills & Competencies

• Strong fleet and transport coordination skills

• Proven driver supervision and team leadership ability

• Accurate administrative and operational reporting skills

• Effective fuel, asset, and cost control knowledge

• Strong customer service orientation

• Well-developed problem-solving and analytical thinking abilities