Operations Manager – Clicks Group Careers

Job Description

Job Objectives

• Achieve budgeted and agreed financial targets

• Ensure optimal utilisation of people resources to meet productivity objectives

• Maintain accountability for company assets to support health and safety compliance and an effective working environment

• Analyse and interpret key operational metrics to drive process improvement and enhanced financial performance

• Engage, communicate, and collaborate with internal and external stakeholders to ensure efficient query resolution, compliance with service level agreements, and adherence to legal requirements

• Lead and direct teams to ensure consistent process compliance with company SOPs, cut-offs, and daily reporting standards

• Manage labour brokers in line with service level agreements, ensuring performance accountability and effective cost control

• Deliver high service levels to stores through accurate, on-time deliveries, reduced damages, and clear communication

• Manage transporters in accordance with agreed service level agreements

Knowledge

• Ability to conceptualise solutions to meet business demand

• Technical and systems knowledge of supply chain and logistics applications and processes

• Experience in implementing and managing complex picking systems

• Health and safety knowledge

Desirable

• Project management concepts, methodologies, and tools

• Basic knowledge of labour legislation

Skills

• Strong verbal and written communication skills

• Financial management capability

• Computer literacy

• Ability to engage business stakeholders and translate requirements into practical process or IT solutions

• Capability to design and lead the implementation of complex systems

• Strong problem-solving skills for complex business and technical challenges

• Effective change management communication skills

• Ability to manage multiple projects and competing priorities

Desirable

• Project management methodologies

• Experience leading technical implementations

Competencies

Essential

• Deciding and initiating action

• Leading and supervising

• Adhering to principles and values

• Persuading and influencing

• Analysing

• Coping with pressure and setbacks

Minimum Requirements

Education

• Grade 12

• Tertiary qualification in Logistics, Business, or a related field