Job Description

Flysafair careers – Customer Service Agent

Customer Service Agent – FlySafair Careers

About the Program

Job Description

• Assist passengers with ticket sales, bookings, and flight changes, explaining rules, terms and conditions, regulations, and procedures as required.
• Support customers during flight disruptions and cancellations.
• Handle and safeguard confidential information while addressing complaints professionally and promptly.
• Escalate complex or unresolved issues to the Supervisor on duty.
• Deliver professional and consistent customer service at all times.

Job Requirements

• Grade 12 or equivalent (Essential)
• Airport and ticket sales experience (Essential)
• Willingness to work weekends, public holidays, flexible hours, and shifts as required
• Proficient in computer use and Microsoft Office (Word, Excel, Outlook)
• Strong understanding of delivering excellent customer service
• Excellent written and verbal command of English, including proper phone etiquette
• Conflict resolution skills

Personal Attributes

• Professional, trustworthy, and reliable, maintaining confidentiality
• High degree of patience and assertiveness
• Punctual with impeccable timekeeping
• Able to work effectively under pressure
• Strong time management skills
• Customer-focused and service-oriented

Application Guidelines

• Email applications will not be accepted
• Preference given to members of under-represented designated groups
• If no feedback is received within two weeks from the closing date, consider your application unsuccessful

FlySafair Reserves the Right To:

• Not proceed with this vacancy
• Appoint candidates based on operational requirements

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