Store Manager – Clicks Group Careers

Job Objectives

• Drive and maximise store financial performance by achieving sales targets, monitoring daily, weekly, and monthly plans, and taking proactive corrective action where required.

• Manage and control all store operations, including expenses, stock management, shrinkage prevention, housekeeping, and administrative activities.

• Ensure excellence in visual merchandising through consistent execution of in-store presentation and promotional standards aligned with brand guidelines.

• Build, lead, and motivate a high-performing team through effective recruitment, leadership, performance management, and continuous development.

• Schedule staff effectively in line with labour policies and the approved labour model to ensure optimal coverage across all departments.

• Ensure all administrative requirements are completed accurately and timeously, including time and attendance management and submission of employee records to HR.

• Implement customer service initiatives and take corrective action to deliver exceptional customer experiences, increase loyalty, and achieve club card participation targets.

• Establish and maintain strong relationships with key stakeholders, including centre management, suppliers, and distribution centres, to optimise business performance.

• Monitor customer trends, demographics, and competitor activity to identify opportunities and drive competitive advantage.

• Promote collaboration and alignment between store operations, pharmacy, and clinic teams to ensure a seamless customer experience.

• Foster a high-performance culture that delivers employee engagement, customer satisfaction, and sustainable shareholder value.

• Actively live and drive company values in support of the Group’s vision to be the customer’s first choice health and beauty retailer.

Knowledge

• Strong understanding and application of financial management principles.

• Solid retail or FMCG background with sound knowledge of merchandising and promotional practices.

• Knowledge of stock, cost, risk, and compliance management procedures.

• Thorough understanding of customer service excellence standards.

• Knowledge of labour legislation and industrial relations practices.

• Competency-based interviewing knowledge and application.

Skills

• Strong managerial and leadership capability.

• Results-driven with a focus on achieving and exceeding targets.

• Effective planning, organising, and problem-solving skills.

• Strong customer orientation with excellent communication skills.

• Computer literacy with solid financial acumen.

Competencies

Essential

• Leading and Supervising

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

Desirable

• Entrepreneurial and Commercial Thinking

• Deciding and Initiating Action

• Working with People

• Analysing

• Coping with Pressures and Setbacks