Shop Assistant / Cashier – Clicks Group Careers

Role Purpose
The Shop Assistant / Cashier is responsible for delivering efficient point-of-sale operations while providing excellent customer service. This role supports sales growth, promotes loyalty programmes, and ensures customers enjoy a positive and professional in-store experience.

Key Responsibilities

• Execute all point-of-sale operations accurately and efficiently, including scanning merchandise and processing payments.

• Ensure safe and responsible handling of cash and transactional processes at all times.

• Promote and enroll customers in the Clicks ClubCard to achieve participation targets.

• Inform customers of current promotions to drive sales and enhance value for money.

• Act as a brand ambassador by delivering friendly, visible, and professional customer service.

• Maintain high standards of merchandising, shelf presentation, and general housekeeping in line with store standards.

• Support the organisation’s vision by consistently living and promoting company values.

• Maintain up-to-date knowledge of products, ranges, promotions, and in-store events to assist customers effectively.

Knowledge Requirements

• Basic mathematical and numeracy skills

• Understanding of retail or FMCG environments, including merchandising and promotional principles

• Knowledge of stock management procedures

• Understanding of customer service excellence

Skills and Abilities

• Strong planning and organising skills

• Effective problem-solving abilities

• High level of customer focus and service orientation

• Good verbal communication skills

• Computer literacy and point-of-sale system familiarity

• Strong attention to detail and accuracy

Core Competencies

Essential

• Relating and networking

• Following instructions and procedures

• Delivering results and meeting customer expectations

Desirable

• Working effectively with people

• Persuading and influencing

• Planning and organising

• Coping with pressure and setbacks