Stock In Transit & Returns Specialist – Value Logistics

Purpose of the Job
The Stock In Transit & Returns Specialist is responsible for managing and controlling the movement of stock between facilities, tracking goods in transit, and coordinating returns and collections. The role ensures accurate reporting, prompt resolution of delivery and return issues, and clear communication with customers and internal stakeholders. This position plays a key role in protecting supply chain integrity, enhancing customer satisfaction, and ensuring returned stock is processed and reported correctly.

Key Responsibilities

Operational Management

• Serve as the primary point of contact for customer queries related to deliveries, ETAs, PODs, and returns

• Proactively follow up on delivery-related queries, including misrouted parcels, missing shipments, and incorrect delivery details, ensuring timely acknowledgement and resolution

• Prepare and distribute daily customer communications detailing Value Logistics and customer-related failures from the previous day

• Manage and resolve logistics delivery issues, including returns, collections, and re-deliveries

• Extract, update, and distribute daily Warehouse Order Tracking and WIP reports, following up on all exceptions

• Monitor Freight Management Detail reports for allocated warehouse customers and address discrepancies

• Ensure customer orders are picked, handed over, and dispatched on time by Logistics and Express branches

• Adjust due dates for late handovers during agreed volume increases, in line with delivery lead times and frequency

• Communicate cancelled orders and collections promptly to the warehouse teams

• Manage customer complaints professionally and ensure timely resolution

• Coordinate and communicate same-day and priority deliveries, providing regular status updates to customers

• Submit daily priority delivery lists to the Customer Service Supervisor by 16:00

• Follow up daily on overdue status codes with Warehouse and Logistics teams until POD confirmation is released

• Log all internal and external customer queries accurately on the Customer Service Query Logging system

• Provide support to additional customer accounts and Customer Service functions when required

Minimum Requirements

• Grade 12 (Matric)

• Relevant diploma or certificate in Logistics, Supply Chain, or Customer Service advantageous

• 2–3 years’ experience in a similar customer service or logistics support role

• Previous experience within the logistics or supply chain industry highly advantageous

• Proficient in Microsoft Office

Skills and Competencies

• Strong customer service and stakeholder engagement skills

• Sound knowledge of logistics and supply chain operations

• Accurate data entry and information management capability

• Strong problem-solving and conflict resolution skills

• Excellent time management and ability to meet deadlines

• Ability to multitask effectively in a fast-paced environment

• Report preparation and analytical skills